$35 per hour
Rydalmere, Part Time, Customer Service
Please Quote Reference Number 13388

• Manage & schedule service bookings across multiple brands
• Provide outstanding customer service and follow-up support
• Exciting opportunity with Thomson Automotive in Rydalmere

Thomson Automotive - your local dealer for Honda, BYD, Skoda, and Mitsubishi - is looking for a friendly and motivated Bookings Consultant to join our dynamic Service Department in Rydalmere.

This is a part time casual role working 2 - 3 days per week, 8am - 4pm (with flexible starting times). An immediate start is available.

You'll be part of a close-knit team of three bubbly and supportive team members, working in a fast-paced, customer-focused environment where no two days are the same.

If you love talking to people, staying organised, and being part of a growing multi-franchise dealership, we'd love to hear from you. This is the perfect opportunity for someone with a passion for great service, strong attention to detail, and a warm personality to thrive in a team that values collaboration and a bit of fun at work.

Responsibilities will include, but will not be limited to:

• Customer Bookings & Scheduling
  - Handle incoming service booking enquiries via phone, email, and online platforms.
  - Schedule service appointments efficiently across multiple brands and departments.
  - Allocate bookings to appropriate workshop bays, technicians, or advisors based on job type and complexity.
  - Confirm bookings with customers and send reminders via SMS or email.
• Customer Communication & Service
  - Provide professional, friendly, and accurate information regarding servicing, maintenance, recalls, and warranty work.
  - Follow up on declined work, no-shows, and incomplete bookings.
  - Handle complaints or concerns promptly and escalate to the appropriate department when needed.
• Database & System Management
  - Accurately enter and update customer and vehicle information in the DMS (e.g. EraNet, Auto-IT, Reynolds & Reynolds).
  - Create and manage repair orders (ROs) and ensure all job details are recorded correctly.
  - Process internal bookings (demo vehicles, pre-delivery inspections, staff vehicles, etc.).
  - Assist in balancing the workshop load across multiple brands and franchise requirements.
  - Work closely with the service department to prioritise urgent jobs or customer requests.

About You:

• Customer-focused - genuinely enjoys helping people and solving problems.
• Excellent communicator - clear, professional, and polite both over the phone and in writing.
• Highly organised - able to juggle multiple bookings, follow-ups, and schedules without losing track.
• Calm under pressure - can handle busy periods or difficult customers without getting flustered.
• Team player - works well with service advisors, technicians, and management.
• Proactive and driven

Why join our team?:

• Join a high-volume, multi-brand dealership with room to grow
• Work in a modern, well-equipped and professional service team
• Supportive team culture with training and coaching provided
• Career growth with clear pathways into senior roles
• Gain cross-brand experience and industry knowledge
• Use top-tier systems and tools that streamline your day
• Focus on customers with strong internal support and processes
• Enjoy job stability and internal promotion opportunities

If this sounds like an opportunity you don't want to miss, APPLY NOW and fill in the online application form.