• EARN $85,000 - $95,000 + Super | Negotiable Based on Experience
• Join a National Leader in High-End Home Audio Equipment
• Utilise Your Technical Expertise in a Customer-Focused Role

About The Company

Our client is a leading name in the luxury home audio space, known for its premium product offerings and unwavering commitment to customer satisfaction. With a passionate and expanding team, they are setting new standards in high-end audio retail and service support. Their headquarters in Epping, Melbourne, is the central hub for operations, product expertise, and after-sales care.

About The Opportunity

Currently in a consistent and exciting period of growth, our client is on the lookout for a personable, proactive and committed Audio Service Repair Technician to join their team at their Epping head office! This is a key position responsible for ensuring customers receive expert warranty and product support for high-end home audio equipment, and in particular, bringing faulty products back to life. You will work closely with customers, suppliers, and internal teams to deliver high-quality service and repairs across a wide range of luxury audio products.

Some of your responsibilities will include:

• Test, diagnose, troubleshoot, and repair premium audio products such as headphones, speakers, amplifiers, DACs, and turntables.
• Accurately record work through an ERP system
• Handle warranty enquiries across phone, email, chat, ticketing systems, and social platforms.
• Provide remote troubleshooting support and lodge warranty claims.
• Maintain clear communication with customers and suppliers throughout warranty processes.
• Ensure all work meets internal standards of quality and safety.
• Represent and support the brand's product range with expert knowledge.

About You

The successful candidate will have:

• 2+ years' experience in a service repair technician role within the audiovisual field
• Relevant electrical qualifications, and a strong understanding of electronics and AV equipment
• Demonstrable skill and confidence in AV equipment repair, diagnostics, troubleshooting, and fault-finding (including soldering and board and component-level repair)
• Proficiency in CRM systems and Microsoft Office Suite

You will also have:

• Excellent verbal and written communication
• High level of attention to detail
• The ability to multitask and prioritise
• A positive, customer-focused attitude
• The ability to work well independently and in a team environment

What's in it for You?

• Competitive Salary Package | Based on Experience
• Work In A Fast Growing & Established Company
• Full-Time Role in Epping With A Supportive Team
• Multiple Retail Locations & an Online Store
• Cutting Edge Products from Leading Brands
• Work in a Passionate & Knowledgeable Team
• Opportunities For Professional Development
• Immediate Start for the Right Candidate
• Staff Discounts on Premium Audio Products
• Supportive, Collaborative Work Environment

Apply today and don't miss out on starting this opportunity as soon as possible!