Concierge Service Specialist - Be the Face and Energy of Cabravale Club Resort!

Location: Cabra Vale Diggers Club

Position: Part-Time – with Full Availability Required (across 7 days a week preferred).

About Cabravale Club Resort:

Cabravale Club Resort is transforming into a premier destination for food, entertainment, and connection! We’re not just expanding with a 140-room hotel and innovative dining venues; we're crafting a dynamic space where top-notch hospitality thrives in a fun, energetic atmosphere. Join our community-focused team, where innovation is celebrated, and contribute to redefining the modern club experience. If you’re seeking a rewarding opportunity to make a difference and be part of something special, Cabravale Club Resort is where it's at!

About the Role:

We’ve combined Reception and Cashier duties to create the exciting role of Concierge Service Specialist! Be the energetic face of our resort, delivering top-notch service across every interaction. Greet and assist guests with enthusiasm, manage front reception duties with finesse, and operate cashier functions with skill. Be the go-to person for information, and ensure every guest enjoys a seamless experience. As a passionate Concierge Service Specialist, you'll provide outstanding service and create lasting impressions for all our guests, playing a key role in delivering a smooth and memorable experience, all while keeping a smile on your face!

Ready to bring your energy and passion to the forefront? Let's redefine customer service together.

Key Responsibilities:

Greet and welcome members and guests at the club entrances, setting the tone for their experience!

Manage the front club reception area, bringing efficiency to its smooth running.

Provide detailed information on all resort amenities, services, and events, so everyone feels informed and cared for!

Assist club & hotel guests, with seamless service.

Operate the club’s cashier functions, processing transactions accurately and efficiently, and providing a positive last impression.

Answer inquiries and resolve guest concerns promptly and professionally, ensuring every guest's satisfaction.

Assist with restaurant reservations and event ticket purchases, enhancing their leisure time.

Promote membership options and assist with inquiries, so newcomers can join our vibrant community.

Maintain a thorough knowledge of local attractions and transportation options, providing local knowledge and insight.

Ensure the area is clean, organized, and well-stocked, making it a haven of hospitality.

Skills & Experience:

Proven experience in a customer service role, preferably in club environment with an eye for detail and an intuitive understanding of guest's needs

Excellent communication, interpersonal, and problem-solving skills, that allow you to connect with guests from all walks of life.

Strong organizational skills and attention to detail, so no task goes unfinished!

Ability to work independently and as part of a team, contributing to a collaborative culture.

Proficiency in computer systems and reservation software, which will help you provide swift and efficient service.

RSA/RCG certification (mandatory), emphasizing our commitment to responsible service and compliance.

Your Commitment:

As a Concierge Service Specialist, you'll be an integral member of our team, ensuring exceptional service during Cabravale Club Resort's extended operating hours (across 7 days a week preferred).

Cabravale Club resort operates 6:00 AM to 3:00 AM on weekdays, and until 6:00 AM on weekends, requiring a commitment to flexible shift availability within these times.

This includes the ability to work within these hours, including mornings, afternoons, evenings, and late nights, is essential.

Ability to handle the lively, fast-paced environment with a positive attitude and a smile.

Are You a Great Fit?

Exceptional customer service and communication skills are essential, ensuring every guest feels valued and understood.

A genuine desire to assist others and create a positive guest experience, driven by our commitment to community and care.

Strong problem-solving skills and the ability to handle guest inquiries effectively, turning challenges into opportunities for exceptional service.

Ability to remain calm and professional in a fast-paced environment, maintaining style under pressure.

Over 18, with current RSA & RCG competency cards, demonstrating your readiness to meet our service standards.

Comfortable working nights, weekends, and public holidays, bringing our hospitality vision to life whenever needed.

Reliable, motivated, and able to multitask effectively, infusing style and grace into every task.

Ready to Join Our Team?

We're more than just a club; we're a community with a rich history and a bold vision! As we embark on this new chapter with the opening of the Novotel Cabramatta, we need you to help us craft something truly special!

Ready to Shape Exceptional Guest Experiences?

Apply now and help us elevate every interaction, one guest at a time!

*Please note, only shortlisted candidates will be contacted.