Are you a dedicated and compassionate individual with a passion for making a difference in the lives of others?

Right at Home is seeking a motivated and experienced Care Coordinator to join our team and play a crucial role in providing high-quality in-home care services to our valued clients. If you have a strong background in aged care and community services, excellent communication skills, and a commitment to enhancing the well-being of seniors and vulnerable individuals, this opportunity is for you.

About Us:

Right at Home is a reputable organization that specializes in delivering compassionate and client-focused in-home care services. We are committed to providing a supportive environment for our clients and their families, promoting independence, and “improving the quality of life for those we serve”.

Key Responsibilities:

As a Care Coordinator, you will:

Development, implementation, monitoring and review of care plans.

Updating Care Plans and Budgets for our clients to ensure that their care needs and deterioration of health are well documented.

Meeting compliance targets for all mandatory documentation including time management strategies to ensure community and office time.

Adhere to the NDIS Commission Standards and Aged Care Quality Standards;

Monitor WHS and equipment in client's home and review based on a risk management process.

Document all correspondence with clients, client representative and stakeholder in clients file in profession unbiased manner.

Respond and follow feedback through app notes, complaint and incident procedures creating a continuous improvement environment

Ensure holistic service delivery by comprehensive case management , goals development, carer intros, supervisory visits and documentation of all client monitoring.

Prioritizing and managing a high volume of inbound and outbound calls.

Acting as the primary point of contact for our clients regarding any incidents and guidelines regarding the service.

Encourage teamwork and foster good communication with staff, clients, relatives, medical practitioners, allied health professionals and the community which the program services.

Provide or refer to clinical team for ongoing clinical advice and guidance.

Ensure clear scope of practice and indivdualised care planning documentation and guidance for care staff to complete services-based on client goals

Understand special needs groups and respond in cultural inclusive manner with all care planning tasks

Coordinate the provision of quality person centered care according to the client's needs, service/care plans and available funding in accordance with budget

Refer all clients to appropriate health professions and adhere to third party vendor procedures

Have a comprehensive understanding of funding model, expense options and ability to resolve budget considerations with client.

Ensuring compliance and legislation is adhered to at all times.

Compile and prepare reports for management and other external stakeholders.

Qualifications and Skills:

Certificate III in Aged Care / Individual Support / Community Care (or higher qualification in relevant discipline).

Knowledge of the aged care industry and related issues.

Proven ability to assess, plan, implement, and evaluate care services.

Strong interpersonal and communication skills, both written and oral.

Computer literacy and analytical abilities.

Commitment to the Aged Care Sector and the well-being of seniors and vulnerable individuals.

Driver's License and comprehensively insured private vehicle.

What We Offer:

A fulfilling role in a supportive and caring environment.

Opportunities for professional development and growth.

Chance to make a positive impact on the lives of clients and their families.

Collaborative and dedicated team atmosphere.