Receptionist | Be the Face of an Innovative Healthcare Company Dedicated to Changing Lives

Location: Brendale, QLD

Salary: $55,000 – $60,000 + Superannuation

Employment Type: Full-time (38 hours per week)

Why Join Us?

At Your Solution Compounding Pharmacy, we do things differently. We don’t just make medication – we create individualised healthcare solutions that change lives.

As our Receptionist, you’ll be more than the person who answers the phone. You’ll be the heartbeat of our front desk, the first friendly face our patients and partners meet, and the calm in the middle of a fast-paced, purpose-driven workplace along with your epic reception queen dream team.

If you’re looking for a role where every day feels meaningful, where your smile and efficiency make a real difference, and where you’re part of a supportive team that values connection just as much as competence, keep reading…

The Role

Are you a natural people-person who loves creating positive first impressions? Do you thrive in a role where organisation, communication, and kindness come together?

We’re on the lookout for a receptionist who is ready to own this role, bring warmth to our patients and visitors, and keep our front-of-house operations running smoothly.

You’ll be the connector between patients, pharmacists, clinicians, and our internal teams ensuring that everyone feels welcome, informed, and supported.

What You’ll Be in Charge of:

• Greeting patients, visitors, and partners with a professional and approachable manner
• Managing high volume phone calls, emails, and enquiries (your multitasking skills will shine here!)
• Manning our HQ reception space at Brendale as well as our customer pick up points (we call these satellites) located in Aspley and Newstead
• Maintaining front desk systems, databases, and patient records with accuracy
• Solving problems and thinking on your feet – agility is key here.. ninja style
• Assisting with administrative tasks including mail, filing, and document preparation
• Liaising with internal teams to support smooth workflows – this team will always have your back
• Supporting projects and process improvements to elevate the patient experience

What’s in it for You?

• Front-Row Seat to Innovation: Be part of a healthcare company leading the way in personalised medicine.
• Career Growth: Develop skills in administration, healthcare, and patient services – this role is a launchpad, not a dead-end.
• Supportive Culture: Work with a team that celebrates collaboration, kindness, and growth.
• Staff Benefits: Product discounts, team events, and epic yearly celebrations with your work fam.
• Impact: Your daily actions directly contribute to patient wellbeing and their healthcare journey.

You’ll Fit Right in If You:

• Have prior reception, administration, or customer service experience (high volume and fast paced settings = bonus points!)
• Are known for your warmth, professionalism, and ability to put people at ease
• Have strong organisation and multitasking skills – juggling calls, orders and enquiries doesn’t faze you
• Are a problem-solving whiz! You do not shy away from searching far and wide for a solution to keep all parties happy
• Love keeping things neat, efficient, and running like clockwork
• Don’t shy away from the numbers – you eat goals, KPI’s and targets for breakfast because you know each number is a patient whose life we are changing
• Are detail oriented and sweat the small stuff as attention to detail is paramount in this role
• Thrive in a dynamic environment and adapt quickly when things change
• Know that kindness, communication, and teamwork aren’t extras – they’re essential

Ready to Take the Leap?

If you’ve read this far, we’re probably meant to meet. Apply now and tell us why you’re the perfect fit for this role. Don’t forget to include your CV and cover letter in PDF FORMAT.

We can’t wait to welcome you to our HQ and introduce you to the team!