We are seeking to establish a Pool of Visitor Service Officers for vacancies that may arise at the Museum of the Great Southern within the next 18 months with the possibility of Casual, Fixed-term, Part-time, Full-time, and Permanent appointments.

As a measure to achieve equality under section 66ZP of the Equal Opportunity Act 1984, the Museum is committed to increasing youth representation in the workforce. Therefore, young people (24 years and under) who meet the requirements of the position, may be prioritised for appointment.

About us

The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.

About the role

The role of the Visitor Services Officer (VSO) is to provide a welcoming environment and high-quality experience for visitors to the Museum of the Great Southern. The VSOs ensure the safety of visitors and staff within the Museum, as well as the security of the Museum collection.

About you

We are seeking dynamic, self-motivated individuals who enjoy working in a positive team environment and delivering a high-quality customer service.

The successful applicant will be expected to:

• Relish working in a customer service environment.
• Provide a high level of visitor engagement through tours, technology, and interpretive programs.
• Support retail activities.
• Support public events and functions through either the event set-up and/or pack down.
• Provide a high standard of security and safety for visitors and the Museum precinct.

How to apply

Please ensure that you review the attached Job Description Form (JDF) for further information about the work-related requirements (Selection Criteria) of this position. This information will assist you with the preparation of your application.

We require you to submit:

-A current comprehensive CV, including the contact details of two referees.

-A statement of no more than one (1)x A4 Page outlining your experience, skills, and abilities relative to each of the following essential work-related requirements. Please provide relevant examples to support your claims:

1. Commitment to quality customer service.
2. Well-developed presentation and communication skills; delivering information in an engaging way to diverse audiences.

*Note that the remaining work-related requirements (see JDF) will be assessed at a later stage in the recruitment process.

Please ensure that you allow sufficient time to submit your application, as late applications will not be accepted.

To view the full advertisement and submit your application, please visit the JobsWA website on https://search.jobs.wa.gov.au and type in job number (15139) at 'Keywork search'. Note that emailed applications will not be accepted.

If you experience technical difficulties applying online, please contact the RAMS Helpdesk on 1300 733 056, in the first instance. For information about the process, please contact Human Resources on email, [email protected]

Further Information

If you would like further information on this opportunity please contact, Ian Westmore, Operations Manager, on 0466 939 390 or via email, [email protected]

Eligibility to Apply

• To be eligible for appointment, applicants must have a valid Work Visa (for fixed term appointments), or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.
• A current (within six (6) months) National Police Clearance Certificate will be required prior to commencement of employment, as per the Department’s Police Record Screening Policy.

We also require the following:

• A valid Working with Children Check (or initially, the receipt of application is accepted).

Special Conditions

Requirement to work a roster including weekends and evening shifts (applicable penalties apply).

Pool Recruitment

This Pool will be open for a period of 18 months from the day after the breach of standard claim period closes. Permanent, fixed-term, full-time, part-time and casual appointments may be offered as vacancies arise; however, an appointment is not guaranteed.

Equity and Diversity

The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment and providing opportunities for Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally- diverse backgrounds, and young people. The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.

As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position. Aboriginal and Torres Strait Islander people are encouraged to apply.

Accessibility: If you have any communication or access needs that require adjustments to allow you to fully participate in the application and interview process, please contact the National Relay Service on the following numbers:

• TTY/Voice calls - 133 677
• Speak & Listen - 1300 555 727
• SMS Relay – 0423 677 767

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.