Company Description:

e-Pocket is a Melbourne-based fintech company focused on building and continuously improving a mobile and web-based remittance platform for individuals and businesses.
The platform is designed to simplify and modernise the way people send and receive money across borders using conventional currencies.

About the Role:

We are looking for an experienced Operations Manager to take on a hands-on leadership role, driving operational efficiency and fostering the growth of a high-performing team.

Key Responsibilities:

Oversee Daily Operations: Manage end-to-end remittance processes to ensure transactions are completed accurately, securely, and on time.

Regulatory Compliance: Ensure all operations comply with AML/CTF laws, AUSTRAC reporting obligations, and international remittance regulations.

Process Improvement:Identify bottlenecks and implement streamlined workflows to enhance efficiency and reduce operational risks.

Risk & Fraud Management: Monitor transactions for unusual activity, escalate potential risks, and collaborate with compliance teams to safeguard the business.

Stakeholder Coordination: Liaise with banking partners, payment providers, and other stakeholders to maintain smooth transaction flows.

Customer Experience Support: Work closely with customer service to resolve transaction-related escalations and improve client satisfaction.

Reporting & Analysis: Generate operational reports, track KPIs, and provide insights to senior management for strategic decision-making.

What We're Looking For:

Demonstrated experience in operations management, ideally within the finance services or remittance industry

Strong leadership capabilities with proven success in managing and developing teams

Exceptional organisational and time management skills

High level of computer literacy, including proficiency in Microsoft Office Suite

Solid understanding of AML/CTF obligations, financial compliance requirements, and relevant industry regulations

Excellent communication and interpersonal skills, with the ability to build effective relationships

Results-oriented approach with strong analytical and problem-solving abilities

Adaptability to meet shifting operational priorities and demands

Ready to see what you can do? Then apply now - We are looking forward to meeting you.