Marine Claims Officer – National Insurer
Full-time | Flexible locations | $80,000k - $100,000k + super
MAYDAY is partnering with a well-respected national insurer to offer an exciting opportunity to move into the Marine Claims space. Whether you have prior marine claims experience or come from a related background, this is your chance to grow your career in a specialist area of insurance.
The Marine Claims team is focused on delivering technical claims management, controlling costs, and providing exceptional service to customers.
We’re particularly interested in candidates with experience in:

• Property or freight insurance
• Major transport operations
• Loss or damage claims

Why you’ll love this role
Flexibility that works for you: After your initial 6-month training, enjoy a 50% hybrid work arrangement across Sydney, Melbourne, and/or Brisbane.
Reward for impact: Annual bonus scheme plus yearly salary review.
Great workspace: Modern, welcoming offices.
Supportive environment: Join a reputable insurer that truly values its employees.
Career growth: Access ongoing professional development and opportunities to progress within the organisation.
Wellbeing focus: Participate in health and wellbeing programs to support a balanced lifestyle.

What you’ll be doing

• Managing a portfolio of marine claims from start to finish
• Delivering outstanding customer service with empathy and professionalism
• Building strong relationships with customers, brokers, and service providers
• Negotiating settlements and ensuring claims are handled fairly and efficiently
• Collaborating with colleagues to deliver a seamless, market-leading claims experience

What we’re looking for?

• 3–5 years’ experience in insurance (Marine claims experience is a bonus, but General Insurance will also be considered)
• Experience in property or freight insurance, major transport operations, or handling loss/damage claims (Preferred)
• Strong communication, negotiation, and relationship management skills
• Customer-first mindset with the ability to balance independence and teamwork
• High attention to detail and confidence in decision-making

This is more than just a job, it’s a career-defining opportunity to join an industry leader, work with great people, and make a real impact every day.