Case Manager | Connect Care | Townsville

Employment Term: Maximum Term to October 2026, Part-Time (45.6 hours per fortnight, 3 days per week)

Location: Townsville, Cairns or Brisbane

Remuneration: $51 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)

Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

As a Case Manager, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together!

Your part in our UnitingCare team

This position is the first point of contact for families accessing the ConnectCare service, providing counselling and case management support to victims on non-violent property crime across Queensland.

This position will:

Assist families to access support services (both internal and external to the organization) including practical and crisis support where necessary and provide follow up as required.

Provide relevant assessment, counselling and therapeutic support services to
individuals.

Contribute to the implementation and evaluate programs and plans for the delivery of the service across the State.

Undertake assessments, case manage, referrals and case reviews for a range of
clients.

Work in collaboration with the manager and team members to develop the program
and referral pathways, including representing the organisation positively and
professionally at networking events and sector meetings.

What makes a difference for us?

Undergraduate degree in Social Work, Psychology or other Human of Behavioural Science discipline

Demonstrated experience of working within the community sector to support vulnerable individuals/families and a demonstrated ability to apply a range of theoretical approaches relevant to working with individuals.

Sound knowledge of, and demonstrated ability to utilize, therapeutic processes and
practices, including the ability to analyse, evaluate and make objective judgments and recommendations.

Current Qld Drivers Licence

Working with Children Check (Blue Card)

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

What makes a difference for you?

Flexible work arrangements to support work-life balance

NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunities to challenge yourself, grow and make a meaningful difference

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

Provide welcoming, safe and nurturing services for children

Implement measures to prevent child abuse and neglect within our services

Appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.