We are a diverse and inclusive workplace that understands the importance of flexibility. Talk to us about what flexibility may look like for you.

Duties

• Provide professional guidance and support to customers as the first point of contact relating to a variety of telephone and email enquiries, including triaging issues, escalating challenging calls and responding to straightforward written enquiries.
• Ensure the timely progression of various workflows by using departmental software effectively and in line with relevant processes.
• Log reported road maintenance, bridge and traffic signals issues in the department’s Maintenance Information Management System for action, including escalating calls to contractors.
• Provide administrative support such as booking training and travel, purchasing of catering and other supplies.
• Facilitate a smooth onboarding and exit process for employees by performing activities under the Transport Group’s induction and separation process.

Desirable Requirements

• Current Driver’s Licence

Download the Statement of Duties and Associated Documents

Administrative and Customer Support Officer - 370815.docx

Administrative and Customer Support Officer - 370815.pdf

Advice to applicants.DOCX

Advice to applicants.pdf

For more information

Name: Mandy Keygan

Position: Acting Team Leader Administrative and Customer Support

Email: [email protected]

Phone: +61 3 6166 3355

How to apply

To apply, please provide a one- to two-page document outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.

Online applications are preferred, please click the blue Apply Now button.

-or-

Complete the following application form and email your application to us at [email protected]

Application for Employment (Form 201).DOCX

Application for Employment (Form 201).pdf