Philanthropy & Operations Coordinator

Full-Time | Based in South Brisbane (Mater Hospital Campus)
Make a Real Difference – Help Change Lives Around the World

Are you a dynamic and highly organised professional with a passion for purpose-driven work? Are you ready to help bring smiles to children around the world? Operation Smile Australia is looking for a Philanthropy & Operations Coordinator to join our small, passionate team headquartered at the Mater Hospital in South Brisbane.

About Us

Operation Smile Australia is part of a global network spanning over 60 countries dedicated to improving the health and lives of children through safe, free craniofacial surgery and comprehensive care. We also work to build long-term self-sufficiency by training local health workers, donating medical equipment, and supporting year-round treatment in low- and middle-income countries.

Every three minutes, a child is born with a cleft condition. Without treatment, most don’t survive to adulthood. With your help, we can change that.

The Opportunity

We are expanding our reach and impact—and we’re seeking a skilled, friendly, and motivated Philanthropy & Operations Coordinator to assist with the delivery of fundraising campaigns, events, marketing, communications, international program logistics, and executive administration.

In this full-time role (flexible hours considered), you’ll work across multiple areas of the organisation, reporting directly to the CEO and supporting the wider leadership team including our Philanthropy and Programs Managers.

What You’ll Do

Marketing & Fundraising Support

Assist in developing creative briefs, digital content, and marketing assets

Coordinate event logistics, supporter recognition & communications, and media liaison

Manage and maintain databases, toolkits and systems including CRM

Contribute to donor campaigns, brand awareness and advocacy initiatives

Program & Operations Coordination

Support logistics for international medical programs (volunteer management, travel, documentation)

Support post-program reporting, evaluation, and communications

Executive & Administrative Support

Provide confidential assistance to the CEO where needed

Assist with Board and subcommittee coordination, papers, and minutes

Maintain a high level of discretion and professionalism when handling sensitive matters

Who You Are

This is a great job for a recent graduate or someone looking to get back into full-time work!

You're the kind of self-motivated person who thrives in a fast-paced, purpose-driven environment. You’re equally happy writing a campaign email, organising a fundraising event, coordinating program logistics, or compiling board reports.

You’ll ideally answer YES to these questions:
✅ Are you passionate about helping children and changing lives?
✅ Will this job give you personal and professional satisfaction?
✅ Do you bring strong skills in coordination, communication, and attention to detail?

Your Skills & Experience

Essential:

Prior experience in administration, events, marketing, or fundraising

Excellent written and verbal communication skills

High-level organisational and project management skills

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Ability to handle confidential information professionally and reliably

Self-motivated, adaptable, team player

Desirable:

Not-for-profit or charity sector experience

Familiarity with NFP CRM platforms

Event coordination or donor engagement background

Knowledge of cleft/craniofacial care, global health, or medical volunteerism

Design or social media experience (basic)

Other Requirements

Working with Children Check (or willingness to obtain)

National Police Check (within the past 6 months)

Current driver’s licence

Evidence of vaccinations (including COVID-19, as applicable)

Why Join Us?

Be part of a life-changing mission with global reach

Enjoy a varied role in a tight-knit, values-driven team

Flexible working hours available for the right candidate

Office located in South Brisbane at the Mater Hospital