Supportive and Friendly Workplace Culture

Professional Development & Progression

Job Stability and Attractive Salary Package

Genuine work life balance Mon to Fri 7am - 4pm

Small team environment with the opportunity to make the role your own and have real impact

About QPro

QPro is a proud Australian family owned leading manufacturer of concrete sleeper products, posts and wheel stops. As part of the WRB Group they plan to become the largest specialist in concrete sleeper products on the East Coast and are currently in a long term growth stage. They pride themselves on their quality, high level of customer service and long-standing client relationships.

About the Position

The Customer Service Officer contributes to the success and growth of the company by developing and maintaining strong client relationships and processing orders across all three sales channels – Retail, Trade and Reseller. Reporting to the Operations Manager at our Brendale sales office, you will work within a small, close knit team to increase sales opportunities, liaise with clients and actively contribute towards team targets, directly impacting the company’s goals and budgets.

Core duties include:

Identifying sales opportunities both within the existing customer base and to new clients

Ability to make and receive a high volume of phone calls to secure orders

Processing quotes and sales orders received through various channels

Providing technical information on the product

Receiving and investigating customer complaints, providing appropriate rectification and solutions

Liaise with the operations manager at the time of quotation to determine stock availability and potential lead times

Working closely with production, logistics, accounts and dispatch to provide a seamless customer experience

About You

To be successful in this role you will be a driven, customer focused individual with a high attention to detail. You will be positive, proactive and take ownership of your results. Strong organisational, administration and data entry skills are essential together with a sound understanding of business development. You will have excellent written and verbal communication skills with the ability to tailor to a diverse audience and range of situations.

You will be proficient in the MS Office Suite, in particular MS Word, Excel and Outlook, and computer literate. Experience with MYOB Exo is advantageous but not necessary as full training will be provided. Ideally you will have strong experience in a high volume sales position and have the ability to package goods together to best meet the needs of our customers.

Why Work for QPro

As a well established company with a strong growth trajectory planned, QPro offers job stability and a competitive salary, with plenty of opportunity for professional development and progression for the right person. In addition to a supportive and friendly workplace culture you will enjoy regular social events, team rewards and access to our on site gym with training sessions held twice a week. Immediate start is available.

How to Apply

Please submit a CV and covering letter addressing the requirements of the position via the “Apply Now” button.