About the Role

As a Community Worker at Koala Life Care, you will play a vital role in supporting individuals, families, and communities by addressing barriers such as housing insecurity, substance misuse, mental health challenges, disability, and social isolation. You will work closely with hospitals, service providers, and community agencies to provide holistic, person-centred support that empowers participants to live independently and with dignity. This is a full-time position (38 hours per week)

This is a hands-on, client-facing role ideal for someone passionate about advocacy, crisis response, and complex case coordination.

Key Focus Areas

Supporting individuals of all ages—including adults, children, and young people—across:

Housing and Homelessness

Mental Health and Psychosocial Disability

Alcohol and Other Drugs (AOD) Support

Community Participation and Engagement

Therapeutic and Family Support

Our approach ensures tailored support that meets the unique needs of both youth and adults in these critical areas.

Core Responsibilities

Manage referrals and complete intake assessments to determine client needs

Develop individualised care plans, incorporating psychosocial and risk assessments

Coordinate a range of supports including NDIS, housing, health, and social services

Advocate on behalf of clients in meetings with external stakeholders

Monitor and evaluate client progress, adjusting plans where required

Facilitate access to emergency and long-term accommodation

Assist with hospital discharges, ensuring continuity of care and safe transition

Provide ongoing support to individuals at risk of homelessness, substance abuse, or re-hospitalisation

Conduct regular case conferences, maintain documentation, and participate in review meetings

Collaborate with internal and external professionals to deliver integrated care

Support individuals with disabilities to access community programs, education, and employment

Promote inclusive practices and empower clients to live fulfilling, independent lives

What You’ll Bring

Minimum 2 years of experience in community services, social work, disability, or case management

Strong understanding of the NDIS and its application within complex support environments

Knowledge of housing and homelessness systems, mental health services, and AOD programs

Excellent case coordination, communication, and advocacy skills

Resilience, cultural sensitivity, and a trauma-informed approach

Mandatory Requirements

Degree in Community Services, Social Work, or equivalent

Membership or licence from an accredited professional body such as AASW or ACWA

NDIS Worker Screening Check, Working with Children Check, Police Clearance

First Aid & CPR Certification, Infection Control, Manual Handling

Valid Driver’s Licence, reliable vehicle, and comprehensive car insurance

Relevant NDIS training (e.g. Orientation, Mealtime Management, Effective Communication)

MAPA, RAN, or similar behavioural management training (preferred)