Immediate Start - Level 2 & Level 3 NDIS Support Coordinator

Location: Melbourne – Western & Northern Suburbs (Hybrid: Work from Home + Community Visits)
Rates: $65/hr (Level 2) | $150/hr (Level 3 Specialist) – Based on Experience
Employment Type: Contractor (ABN required)

About the Opportunity

Roulaana is currently seeking experienced NDIS Support Coordinators (Level 2 and Level 3) to join our growing team of independent contractors.

We currently have 30+ participants ready and waiting to be matched with a Support Coordinator. This means you can hit the ground running immediately, with a high chance of matching and starting straight away.

At Roulaana, we don’t push clients onto you. Instead, we focus on thoughtful, ethical matching based on your expertise, availability, and preferences. Whether you're matched with 1 participant or 30+, your caseload will always be tailored to what you’re comfortable managing.

We believe your ability to stay consistent, committed, and free from burnout is essential to providing the quality of care our participants deserve. Your wellbeing matters just as much as theirs.

What Makes This Role Different?

Immediate participant referrals – Start supporting participants straight away

Genuine flexibility – Choose your availability, working style, and caseload

Ethical matching – No pressure or pushing of clients; just thoughtful, collaborative allocations

Supportive team culture – You’ll be backed by a responsive and professional team that values communication and wellbeing

Hybrid role – Designed to balance autonomy with connection and collaboration

Sustainable caseloads – Your wellbeing and ability to provide quality support matter

About Roulaana

Roulaana is a registered NDIS provider driven by a deep commitment to dignity, choice, and personalised care. We support individuals across Melbourne to live with greater independence, purpose, and confidence. 👉 Visit our website to learn more about who we are and our purpose: www.roulaana.com.au

As a contractor, you’ll work alongside a supportive, communicative team that values professionalism, collaboration, and integrity. We maintain strong relationships with clients, families, and fellow allied health professionals. This is essential. At Roulaana, your voice and expertise matter, you are part of a service that puts people first.

Key Responsibilities

Level 2 – Support Coordination

Help participants understand and use their NDIS plans

Connect participants with informal, community, and funded supports

Coordinate services and support participants to set up service agreements

Monitor service delivery and adjust supports as needed

Support participants to build independence and self-advocacy

Identify and resolve basic barriers to accessing services

Maintain accurate case notes and prepare reports for plan reviews

Support participants to prepare for plan reassessments

Level 3 – Specialist Support Coordination

Includes all Level 2 responsibilities, plus:

Support participants with complex needs, high risks, or multiple service systems involved

Manage crisis situations and coordinate urgent or intensive responses

Work alongside justice, child protection, mental health, and housing systems

Develop and implement risk management and crisis support plans

Build long-term sustainable support networks for participants

Provide expert coordination where specialist knowledge is required

Prepare detailed reports, risk assessments, and progress updates for NDIA and stakeholders

Advocate for participants in complex or high-risk environments

About You

Experienced in delivering Level 2 and/or Level 3 (Specialist) NDIS Support Coordination

Strong knowledge of the NDIS framework, funding categories, and service provider networks

Confident communicator with strong problem-solving and advocacy skills

Reliable, self-motivated, and organised

Committed to ethical, culturally sensitive, and person-centred support

Essential Requirements

Minimum 5 years experience in NDIS Support Coordination

Qualifications in areas such as: Social Work, Psychology, Mental Health, Community Services, Nursing, or Allied Health

Ability to invoice for services

Australian working rights

ACN (Australian Company Number) / ABN (Australian Business Number)

Public liability & professional indemnity insurance

NDIS Worker Screening Check

Working With Children Check

NDIS Worker Orientation Module Certificate

Current First Aid and CPR Certificate

Own vehicle, driver’s licence, and comprehensive car insurance

Own laptop/device and tools required to deliver services

Ability to manage your own tax, superannuation, and (if applicable) HECS repayments

Not a Support Coordinator?

If you hold qualifications in another area and are interested in joining Roulaana, we still encourage you to reach out. We’d love to hear from passionate professionals who want to make a difference in the NDIS space. You can submit an application via our website at www.roulaana.com.au under the "Work With Us" section.