Care Team Leader (Hybrid)

• Attractive salary packaging options - up to $18,550 tax free
• Full-time permanent position
• Leave loading payments and more

The opportunity

We have an exciting opportunity for a Care Team Leader/Care Partner to join us our Kalgoorlie team on full-time basis. Whilst reporting directly to the Community Manager, you will support and mentor direct care staff (8 - 10) to provide quality care to clients/carers within the Community, whilst also coordinating and leading all care management activities for clients within the Support at Home Program. This will include supporting clients with low, medium and high care requirements. This is a full time Monday to Friday 8am - 4pm. There will be access to a pool vehicle at times and if using own vehicle for work purposes KM's will be paid at 99 cent.

Key Responsibilities

Staff Management

• Lead and manage employees to ensure best practice is followed and compliant with required policies and procedures.
• Manage and document employee performance issues.
• Lead and promote safe work culture to reduce safety incidents and loss time injury.
• Maintain inclusive and effective communication with the team to ensure employees are aware of pertinent information
• Ensure new employees have been provided with adequate knowledge of their role and responsibilities
• Manage and authorise weekly/fortnightly timesheets
• Respond to employee and client queries to ensure consistent and effective outcomes for the service delivery
• Allocate suitable resources and implement support plans to ensure quality care is delivered
• Document, report and action hazards and incidents to ensure safe work procedures are followed

Care Partnering

• Coordinate and lead all care management activities for clients within the Support at Home Program. This will include supporting clients with low, medium and high care requirements
• Conduct initial and ongoing strength-based assessments, reviewing the care requirements of clients, adjusting when required, collaborating with leaders, clinical care partners and the multidisciplinary care team as needed.
• Develop care plans for the provision of quality, person-centered care, ensuring alignment with client needs and goals, Aged Care Quality Standards, funding requirements and Silverchain's policies and procedures
• Work in partnership with leaders, clinical care partners and the multidisciplinary care team to escalate care planning and clinical decisions where the client needs exceed the general care management scope
• Continuously review and monitor care notes and service delivery data, identifying, escalating and addressing emerging risks or change in client needs, working with leaders, clinical care partners and multidisciplinary care team as needed
• Conduct at least monthly care management activities and schedule formal care plan reviews at least annually or as required to meet program requirements
• Support clients to undergo support plan reviews or reassessments via My Aged Care, where appropriate
• Support clients and/or their carer/family to understand and navigate the financial management requirements of their package, ensuring they understand their available services aligned to their classification, budget and support needs
• Monitor spending to prevent underspends and overspends, aligning resource allocation with changing needs, including temporary increases during illness or recovery
• Ensure care management claims comply with Support at Home business rules, including exclusion of administrative, rostering or travel tasks

About you

The ideal candidate will have a strong background within the Aged Care Industry. In addition to this, candidates will be able to demonstrate the following experience, skills and attributes:

• An understanding of health care within a community environment.
• Demonstrated knowledge and experience undertaking care management activities within Support at Home program
• Demonstrated experience in leading a team to achieve outcomes.
• Well-developed communication and interpersonal skills to develop effective relationships, promote services and resolve client/staff issues.
• Decision making and problem-solving skills to innovatively manage the provision of service delivery.
• A demonstrated empathetic and flexible approach to manage the sensitivities of client and employee issues.
• Time management and organisational skills to effectively plan and prioritise work tasks.
• Knowledge of service provision, allocation and compliance with contractual obligations.
• Knowledge of manual handling principles with the ability to train others.
• A Certificate III in Community Support Services is desirable OR minimum two years industry experience and a willingness to obtain Cert 3.

Under the Aged Care act 1997, successful candidates will be required to provide a satisfactory National Police Clearance prior to commencement

Benefits

• Professional Development supported & Study Leave supported
• Internal referral rewards - refer a friend or family member receive a $250 e-voucher
• Opportunity to purchase extra leave
• Comprehensive orientation programme
• Devices and consumables provided to assist you in delivering care (including laptop and smart phone)
• Subsidised gym membership - $15 per week to access hundreds of different fitness venues
• Health insurance programmes - 12% discount with HBF
• Social club discounts - cheaper tickets to cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more *providers subject to change
• Mental health support - up to 3 free sessions with a degree-qualified psychologist per year

How to apply

To submit your application, click ‘Apply'.