About the Role

We’re looking for a technically skilled and solutions-focused Data and Automation Analyst to join our National Team in Sydney. This role is ideal for someone early in their data career (1 - 3 years’ experience), ready to take ownership of data operations across reporting, automation, and business tools.

You’ll play a key role in designing and maintaining data pipelines, automating manual tasks, improving reporting capabilities, and supporting the architecture of Jira workflows and automations. You’ll work across a modern tech stack that includes BigQuery, Atlassian, Zapier, and Twilio to drive better decision-making and smarter operations.

Role Responsibilities

Data Infrastructure and Reporting

Build and maintain robust data pipelines and workflows using SQL and BigQuery

Develop reports and dashboards to support business insights and performance tracking

Ensure data integrity and consistency across systems

Automation and Business Tools

Design, build and maintain Zapier and Twilio workflows, and automations to ensure efficiency

Help integrate various platforms for seamless data exchange and operational flow

Project Support and Innovation

Collaborate with internal teams to identify areas for automation and efficiency

Translate business needs into data solutions and custom automations

Key Skills and Attributes

1 - 3 years’ experience in data, business intelligence, or automation-related role

Proficient in SQL with hands-on experience building queries and managing databases

Strong analytical mindset with attention to detail and a drive to simplify and improve systems

Exposure to tools such as Zapier, Jira, Twilio, BigQuery, or similar platforms

Excellent communication skills and ability to collaborate across technical and and non-technical teams

Bonus points for: experience with customer journey mapping or programmatic marketing tools

About What Ability

What Ability is a registered NDIS disability service provider, operating across four states in Australia. We are passionate about creating engaging and fun experiences for people with disabilities, supporting them to live their best lives. With a National Team of over 800 support workers, including professional and semi-professional athletes, we empower individuals with disabilities by putting happiness first.

We exist to bring joy to those living with a disability, believing wholeheartedly that happiness comes first. Our vision is to create an inclusive world where everyone, regardless of their abilities, can thrive.

Team Structure

At What Ability, we follow a unique organisational structure known as our "Help Chart," which intentionally flips the traditional hierarchy. Our CEO, Jared Chapman, sits at the bottom, supporting the rest of the team to succeed from the ground up.

This role reports directly to our COO, Nick Carroll, and will work closely with both the COO and CEO to drive data-informed decision making across the organisation. You will also collaborate with potential external partners and service providers to help implement automation tools, maintain our systems architecture, and support strategic projects.

Why Join Us?

Be part of a purpose-driven company transforming the lives of people with disabilities

Join a tech-forward team that values innovation and simplicity

Opportunities to grow your technical and business skills in a fast-paced environment