What you'll do

• Lead a virtual Problem Management Team in accordance with the approved Information Technology Service Management (ITSM) Problem Management process.
• Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise infrastructure.
• Optimise costs of service delivery by designing and developing improvements in particular technology domains within the enterprise infrastructure.
• Provide high level research and advice regarding emerging technologies to enhance the effectiveness of system design, management and support.
• Manage and contribute to the development, publication, implementation and compliance to technical policies, standards and procedures at an enterprise level.

About you

We are searching for someone who:

• Proven ability to participate in and/or lead a highly skilled technical team providing high-level technical direction, standardisation and support of enterprise infrastructure in a large customer focused organisation.
• Demonstrated high level analytical, conceptual and problem management skills with a proven record in the assessment and evaluation of technical requirements and systems within a complex information and communication technology environment.
• Demonstrated experience in promoting and ensuring the use of appropriate techniques, within the technology sphere, to provide 3rd level support.
• Proven ability to manage and contribute to the development, publication, implementation, quality assurance and compliance to technical policies, standards and procedures at an enterprise level.
• Demonstrated experience or the ability to quickly learn HP OpenView Service Centre application and ITIL Service Management processes, primarily Incident / Problem / Change / Configuration management.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing & development

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.