About the Company/Role:
The company provides a range of specialised laboratory testing instrumentation along with technical advice and services to help you obtain better outcomes from your laboratory practices. They are looking for an experienced Service Technician to join their team. The primary objective of this position is to oversee field service operations, mentoring service engineers, managing ISO compliance, and supporting commercial activities.

Responsibilities include:

• Lead and support a team of Field Service Technicians
• Implement training and cross-training programs to build technical competency and service agility
• Perform installation, commissioning, calibration, preventive maintenance, and repairs on analytical instruments at customer sites.
• Provide on-site and remote troubleshooting for customers via phone and email.
• Plan and coordinate weekly/monthly service schedules and customer visits.
• Manage in-house service jobs, installations, and customer support cases.
• Collaborate with the sales team on pre- and post-sales support and customer engagement.
• Maintain documentation and procedures aligned with ISO 9001, ISO 1400, and ISO 45001 standards.
• Manage escalations, warranty claims, and technical issues with suppliers and customers to ensure timely resolution.

Please note that this role involves frequent interstate and local travel.

Skills & experience:

• Tertiary Qualifications in Chemistry or related field
• Extensive experience in servicing analytical instruments
• Experience in petrochemical, refining, or industrial laboratory environments
• Excellent verbal and written communication skills

Benefits:
A company car will be provided.

Apply!
If you think this could be the role for you then please apply now! Please send us a cover letter AND a detailed resume in WORD format (PDFs can be corrupted / not processed).
Or, if you have any questions, please contact Nikita on 02 8071 4290 or [email protected].

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.