Customer Success Representative

At Arventa, we're passionate about giving the best possible customer experience to our software users. As we continue to grow, we're looking for a proactive, relationship-driven Customer Success Representative to join our team and play a key role in driving customer satisfaction, retention, and growth.

Arventa was founded in 1996 and supports more than 2500 Australian customers with our innovative compliance and risk management solutions via its flagship platform WHS Monitor - www.whsmonitor.com.au.

The role:

This role is focused on both outbound and inbound customer engagement. You'll be connecting with our existing customers to check in on their experience, track their usage, and ensure they're getting the most out of the WHS Monitor platform.

We are looking for a technically savvy Customer Success Representative to work closely with our customers to identify at-risk accounts, surface growth opportunities, and deliver a consistent, value-led customer experience to both users and partners.

The key responsibilities of the position include:

Building strong relationships with our existing customers in Australia and maintain up-to-date records of customer interactions in the CRM

Conduct proactive outbound check-ins with customers to assess satisfaction, platform usage, and overall engagement.

Collaborate with internal teams to escalate issues or support expansion opportunities.

Serve as a trusted point of contact for customers between major account touchpoints.

Provide support for inbound client enquiries

Applicants should have:

1-4 years account manager or customer support experience

Sound technical knowledge/skills (desirable)

Excellent telephone communication skills

High degree of self-motivation and ambition

Positive, confident and determined approach

Problem solving skills

Desire to work as a part of a winning team

PERKS

We pride ourselves in upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you

Growth opportunities

Regular professional development

A strong emphasis on work/life balance including weekly and monthly office social activities

Office conveniently located near the light rail

Prior to commencement successful candidates will be required to:

Undergo a pre-employment National Police Check.

Supply copies of all educational qualifications

OUR TEAM & CULTURE

We're customer focused: Everything we do, we do to make things better for our customers. We innovate and continuously improve. Better products. Better service. More Value.

We're here to win: We lead in a market that never stops moving. We have the courage to commit, to make tough decisions and when we need to we turn on a dime.

We love this stuff: We hire smart, fun, talented people who want to make a difference.

We've got each other's backs: We value honesty, appreciate diversity and insist on respect. We're here for each other. Every day. We win as a team with a shared spirit of optimism.

We're owners and we act like it: We take initiative, act with urgency and are accountable for results. We're all engaged.

Integrity is non-negotiable: Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing. No exceptions.

This is a great opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry.

The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment and initiative.

This is a fulltime, in the office role based in our Turner Office.

Note that only short-listed candidates will be contacted.