Trusted by its members, Gateway aims to be a challenger to the major banks in an increasingly competitive financial services market. As a Customer-Owned bank, we work tirelessly to provide a unique customer value proposition.

Working with a supportive manager, you will be part of a team that is friendly, stable, supportive and committed.

About the role:

What would a typical day look like in this role?

Our work can be generated in a few ways: direct email requests from Members, requests referred by our contact centre, and a small number in person through our branch.

On the customer facing side, this will include the usual mix of account transactions such new memberships, account opening and closing, switching accounts, actions related to term-deposits, new visa debit cards, statement requests, and general account maintenance. The team also shares the teller duties for our branch.

The behind the scenes responsibilities are generally shared across the team, for example each day one of the team undertakes the investigation of transaction variances in the repair window.

An increasing focus of the role is being alert to potential scams and frauds, and signs of member duress.

You will be provided with cross-training in a supportive environment to help develop your skills and to ensure you are able to provide first class service to our members.

About you:

The ideal candidate is a dedicated and passionate Financial Services professional with sound experience in the transaction area. You’ll be committed to professionalism and customer satisfaction. You’ll take pride in your work and love working with the team to help reach the company’s goals.

What would a suitable candidate have by way of skills and experience?

Approximately 2 years’ experience in a similar role, preferably within consumer banking operations;

Well-developed communication skills, both written and verbal;

Commitment to service delivery coupled with excellent attention to detail;

Willingness to work collaboratively as part of a team;

Demonstrated ability to manage workflows and follow up on issues in a timely manner; and

The ability to maintain a high level of attention to detail in the face of high volumes and/or tight deadlines.

About Our Values:

Gateway’s values are:

Do the right thing

Passion

Stumble don’t fall

“Small up” do more with less

Not ‘work’ but making a difference

We hope that prospective employees will connect with all of our values but in particular for this role, we hope that you will relate to the value “Do the right thing”. In an environment such as ours, we need to demonstrate high levels of diligence and thoroughness in all of our practices and to follow to the requirements of Banking regulations to the letter.

As a Gateway employee, we want you to feel comfortable to be “you” with whatever unique qualities that entails. Embracing our differences helps us to create a culture that is supportive and fun. We encourage and support you to actively pursue growth and learning – we don’t stop training once we are on the team!

We also hope that you will engage with our purpose “Pocket and Planet” through which we support environmental goals that reduce consumption and go hand-in-hand with improving financial literacy and our Member’s wealth.

More detailed information on our values and our purpose is available on the Careers page of Gateway’s Website.

What does Gateway offer?

For the successful candidate, Gateway offers its employees an excellent working environment, investment in training and career development programs, competitive remuneration and other benefits.

As an added bonus, you would be working in our stylish office in the Sydney CBD, which is located close to transport and the QVB shopping district with flexibility to work multiple days from home once you are fully trained and established and comfortable in your role.

What is the recruitment process?

Our screening process will include a mixture of online screening and assessment tools. As a guide, you should expect the process to include the following components: resume screening, online video interview, live online and face to face Interviews and online psychometric assessment.

If you are passionate about this role, and can demonstrate the skills and experience required, then we look forward to hearing from you! Please submit your application via the “Apply Now” button below.