Why Join Us

Be part of our movement to make secondhand the first choice

Build deep expertise in resale pricing, selection, and service excellence

Join a team where values shape how we show up

Take part in annual leadership summits and development opportunities

Enjoy employee discounts on pieces you love

Build a growth mindset and develop leadership skills you’ll carry forward into your future

Employment & Pay

Full-time hours: 38 hours per week

Annual salary: $63,969.91

Hourly Base Rate: $32.005

Retail employment: Level 4

Penalty rates apply on weekends and public holidays

Leave entitlements per the Fair Work Act

Roster schedule:

Monday: 9.45am - 6.15pm (30 minute unpaid break)

Tuesday: 9.00am - 6.00pm (30 minute unpaid break)

Wednesday: 9.45am - 5.45pm (30 minute unpaid break)

Thursday: 9.45am - 6.15pm (30 minute unpaid break)

Friday: RDO

Saturday: RDO

Sunday: 10.45am - 5.15pm (30 minute unpaid break)

Total weekly hours: 38
Occasional shifts at other locations may be required for training and development.

Responsibilities

As 2IC, you lead by example, supporting the Store Manager to build a capable, confident team and a strong store culture. You drive training in pricing and selection, coach team performance day-to-day, and support with admin and communication to keep the team on track.

Pricing & Selection Expert

Lead and oversee consistent pricing practices and product quality

Set the pace and guide the team to achieve pricing KPIs with accuracy

Support quality control through training, feedback, reductions, and journals — ensuring care, consistency, and best practice

Ensure product selections are thorough, thoughtful, and aligned with standards

Leadership & Team Performance

Drive team performance and growth, aligned with store KPIs

Set the pace, assign zones, and lead with consistent communication

Ground the team in our values, maintaining proactive energy and focus

Engage in performance discussions and journals, on-the-spot feedback and follow-up coaching

Support training and skill development across the team

Equip and develop your management and supervisor team to confidently step into leadership when required

Admin & reporting

Complete admin and reporting accurately and on time to support smooth store operations.

Customer Service & Shop Floor

Deliver warm, values-aligned service in every interaction

Maintain a clean, safe, and well-presented shop floor at all times

Step in confidently to resolve basic customer or member questions and issues

Role model service excellence and support a positive, collaborative team environment

Carries out floor duties with focus - monitoring fitting rooms, maintaining tidiness, and putting out stock efficiently.

Stay alert to potential theft risks and follow prevention procedures to keep the store safe for all

Policy & Safety

Maintain high standards for floor and back-of-house presentation

Stay alert and responsive to WHS risks, theft activity, and team wellbeing concerns

Uphold and promote store policies and procedures, ensuring the team consistently follows best practices to maintain a safe workplace

Culture & Values - You are a role model for our values:

Growth is Power – You actively seek, apply, and share feedback to grow your skills and lift the team

Meaningful Interactions – You create genuine, intentional moments with customers and teammates—every interaction counts

Second to None – You take pride in delivering exceptional, consistent outcomes—never settling for “good enough”

Own Your Impact – You take full responsibility for your attitude, actions, and follow-through—every day, every shift

Leadership support

Support team management in other management team duties and responsibilities as required

Probation Period

This role includes a 3 - 6 month probation - a chance to settle in, build confidence, and see if the role is the right fit for you. It also gives us time to confirm it’s a good match on our side. You’ll receive regular feedback and support, with clear milestones to guide your growth. We take a no-surprises approach, so expect ongoing, on-the-spot feedback throughout this period.