About the Role

The Watch Dealers is seeking a permanent full-time Retail Manager to lead operations at our Robina location. This role is pivotal in overseeing the day-to-day running of the store, ensuring exceptional customer service, driving sales performance, and leading a motivated team.

Duties and Responsibilities

· Overseeing day-to-day activities of the retail store.

· Leading and directing staff, including recruitment, scheduling, training, and performance management.

· Creating and enforcing policies and procedures to optimise operational efficiency.

· Tracking and evaluating sales performance and financial metrics.

· Managing financial operations, including budgeting and preparing reports.

· Building and maintaining supplier partnerships, including negotiation of terms and pricing.

· Executing marketing strategies and promotional campaigns to increase customer engagement and retention.

· Handling customer complaints while maintaining exceptional service standards.

· Adhering to and enforcing safety protocols to ensure workplace health and safety compliance.

Skills and Qualifications

· Minimum of a Diploma-level qualification in Retail Management or at least three years of relevant experience.

· At least 1 year of relevant experience in a retail management discipline.

· Strong leadership and people management skills.

· Proven experience in sales and customer service.

· Ability to manage financial and operational aspects of a store.

· Commitment to workplace safety

and compliance standards.