Provide vital operational support to the Ranger team by managing the daily operations of the Animal Management Facility — overseeing records, engaging with stakeholders, delivering excellent customer service and upholding high animal welfare standards.

About the role:

• Oversee daily operations of the Animal Management Facility, providing key administrative and operational support to the Ranger team.
• Ensure high standards of animal care, manage facility records and registers, reconcile payments and maintain consumable supplies.
• Liaise with key stakeholders including veterinary providers and animal re-homing organisations to support facility operations.
• Utilise Council systems to meet legislative and organisational requirements for document management and financial reporting.
• Handle emotionally sensitive situations with professionalism, understanding the nature of the facility’s operations, including potential exposure to euthanasia practices.

What's on offer:

• a base salary ranging from $62,124 per annum with competency-based increments up to $71,178 per annum, plus 12% super
• 70 hour, 9 day fortnight
• training and development opportunities
• flexible work options for a healthy work/life balance
• generous employment conditions (we have too many to list - click here for more).

We are seeking:

• A qualified professional with a Certificate III in Animal Care Services (or equivalent) and proven experience in delivering exceptional customer service, particularly in sensitive or complex situations.
• Someone with a strong track record in accurate recordkeeping and ensuring compliance with statutory and reporting requirements.
• An excellent communicator with the ability to tailor messages for diverse audiences, provide clear guidance, and support team members effectively.
• A tech-savvy individual with extensive experience using various software systems, including EFTPOS, and the capability to train or support others in their use.
• A knowledgeable animal care specialist with hands-on experience in animal husbandry, disease prevention, and facility operations, including the ability to perform basic health checks and mentor others.

About us:

• Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
• The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.
• Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles. We provide workplace adjustments for people with disability, and access to flexible work options.
• Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government.

Where it's located:

This position is based in Murwillumbah and can be directed to work from any Council work site.

Position closes:

Friday 5 September 2025 at 12 noon sharp (NSW time). Late applications will not be permitted.

SK97188A

OFFICE USE ONLY