Sharp & Carter is proud to partner with a well-regarded, long-standing manufacturing business to source a reliable and detail-oriented Customer Service Representative to join their team in Rydalmere. This is a full-time, office-based role with a strong potential to transition into a permanent position.
This opportunity is ideal for someone who thrives in a calm, focused environment and is confident managing repetitive tasks and order processing responsibilities with accuracy and care.

The Role This position plays a key role in the day-to-day order processing and customer support function. Reporting to the Team Leader, your responsibilities will include:

• Entering product orders into SAP from PDF/email requests
• Managing stock checks, order confirmations, and basic quoting
• Handling inbound customer service calls and order enquiries (20–25 calls/day)
• Liaising with trade partners and plumbing merchants (not end-users)
• Providing accurate and timely information regarding product availability
• Supporting the broader team with general administrative tasks

You’ll receive structured training over the first two weeks and ongoing support from a mature and experienced team.

The Ideal Candidate

• Previous experience in a customer service, call centre or admin/data entry role
• Excellent attention to detail and ability to work accurately under pressure
• SAP experience is highly regarded, though not essential
• Professional communication skills – written and verbal
• Reliable, mature, and independent approach to work
• Comfortable working in a steady-paced, quiet, and supportive team

The Team & Culture

The environment is structured, focused, and supportive — perfect for someone who values stability. This is not a high-volume call centre — success here comes from accuracy, reliability, and consistency.

The Offer

• $36.11 per hour + Super
• Monday to Friday, 9:00am – 5:00pm
• Free parking on-site
• Initial temp contract for 3–6 months
• Genuine opportunity to transition into a permanent role
• Full-time, office-based role in Rydalmere
• Single face-to-face interview process