Sales Support Officer / Coordinator – Immediate Start

If you’re a hyper-organised doer who thrives on making things run like clockwork and loves helping people – this is your role.

Join the team behind Australia’s most beautiful saunas.

We’re driven by one vision: To become the exclusive high-end distributor of health & wellness solutions from prominent brands in the Southern Hemisphere.

Our clients? Australia’s top architects, developers, and wellness-conscious homeowners.

Our products? The best saunas, heaters, and accessories sourced from Europe and built to last.

Our vibe? Fast-paced, transparent, team-first, and full of opportunity.

At SDS Australia (www.sdsaustralia.com), we’re all about quality, innovation, and customer obsession. We design and build Australia’s most loved custom and prefabricated saunas – trusted by wellness lovers, celebrities, architects, and top-tier developers. Now, we’re looking for a Sales Support Officer / Coordinator to join our team and help us deliver a world-class customer experience, every single time.

This is not a sales role, but you’ll be at the heart of the action – coordinating behind the scenes, helping our customers, tracking orders, managing installers, and supporting our Sales, Logistics, and Service teams to shine. If you’re a hyper-organised doer who thrives on making things run like clockwork and loves helping people – this is your role.

Important:

If the selection criteria below is not addressed in your cover letter, your application will not be considered.

What You’ll Be Doing:

Support & Coordination

Be the first to triage customer enquiries (email/phone/chat): warranty, delivery issues, installations, sauna maintenance, technical product questions

Respond or escalate to the right internal team – quickly and professionally

Track sample orders, stock issues, installation status and delivery questions

Help customers and partners understand where things are at

After-Sales & Service Support

Coordinate warranty claims, service bookings, and sauna maintenance jobs

Manage installer bookings, invoices, payments, and customer follow-ups

Create and manage ZohoDesk tickets for support cases

CRM & Admin

Maintain clean CRM data – log leads, deals, and customer updates

Assign leads to Sales Team, track overdue deals, and keep the team sharp

Monitor inboxes: Support, Info, Trade, Affiliates, and Sales

Operations & Process Support

Communicate with logistics, warehouse, and procurement to track special orders

Keep Google Drive & Confluence documents up-to-date (manuals, procedures)

Forward remittances and invoices to the right teams – keep everyone informed

Support our Trade and Affiliate program with account coordination and sample requests

About You:

You’re highly organised, responsive, and don’t let anything fall through the cracks

You have 3+ years experience in a support, admin, logistics, or coordination role

You’re comfortable with CRMs (bonus if you know Zoho), inbox juggling, and multitasking

You have great written and verbal communication skills

You’re solution-focused, positive, and calm under pressure

You love improving systems and helping customers at every touchpoint

We’re always open to welcoming motivated individuals into our growing team—people who are curious, driven, positive, and laser-focused on turning leads into loyal, happy customers.

🌱 Why You’ll Love Working at SDS Australia:

Opportunity to grow your career into broader customer success or operations roles as part of a fast-scaling wellness business with national ambitions, high-performing team, and a product people love

Vibrant, modern office with showroom vibes and Harbour Bridge views

Free onsite parking + 1-minute walk from Milsons Point train station

Enjoy a gourmet lunch daily—because great food fuels great work

Flexibility: work from home one day per week (optional)

This role is ideal for someone eager to apply their entrepreneurial mindset, customer obsession, and strong communication skills.

IMPORTANT

This job is not for someone looking for a cruisy role. We move fast, wear many hats, and need people who are humble, hungry, honest, and positively relentless.

If you’re not obsessed with delivering results and learning every day—this isn’t for you.

We do accept online applications. But we also value when you just Show up.

Come to our Milsons Point office in person (Mon–Wed, 12–6pm) and excite us:

Tell us how you’ll help transform health and wellness in Australia through our products and services

Tell us what opportunities you see that we might not

Tell us what you’ve tried and failed at—because we’re not looking for perfection, we’re looking for resilience

If you’re ready to make a difference in the wellness industry and thrive in a role where your dedication to customer satisfaction will shine, start your journey with SDS Australia.

📋 Selection Criteria – Please address in your Cover Letter:

To be considered for this role, please include a brief cover letter addressing the following criteria:

1. Relevant Experience: Describe your experience in a customer service, sales support, or operations coordination role. Highlight any relevant industries (e.g. wellness, construction, logistics, or eCommerce).

2. Organisational Skills: Provide examples of how you manage competing priorities, high email volumes, or multi-step coordination tasks across teams.

3. Communication Skills: Outline your written and verbal communication strengths – including handling customer issues, writing emails, or explaining technical information simply.

4. CRM & Systems Use: Share your experience using CRM tools (Zoho preferred), ticketing systems, or business apps like Google Workspace and Confluence.

5. Problem Solving & Initiative: Give an example of a time you identified and resolved an issue independently or improved a process for better team efficiency.

6. Team Collaboration: Describe how you’ve supported sales teams, worked cross-functionally, or contributed to team goals behind the scenes.

7. Availability: Confirm your availability to commence employment and your working rights in Australia.

We can’t wait to meet someone who loves making things run smoothly as much as we love building beautiful saunas.

Let’s create something extraordinary together!

SDS Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.