Permanent Full Time - 36.25 hours per week

$90,985.68 to $94,947.74 Annually + up to 12% super

RCC Officers' Level 5

Redland City Council offers you the chance to improve lives and shape your own career… in a truly special place.

Join our team as a Civil and Traffic Liaison Officer

Be the vital link between the community, internal teams, and stakeholders, delivering exceptional customer service and timely solutions on civil and traffic matters across the region. In this dynamic role, you’ll analyse needs, shape policies and strategies, and lead improvements that enhance the customer experience across City Assets.

Your responsibilities will include:

Manage all incoming and outgoing correspondence for the Civil and Traffic team

Deliver timely, high-quality customer service and regular progress updates

Investigate technical matters and work with experts to provide accurate advice

Lead workshops and reviews to drive process and technology improvements

Develop and maintain policies, procedures, and templates for best practice

Liaise with stakeholders at all levels to ensure clear communication

Build strong relationships to deliver projects on time and to a high standard

Prepare reports and insights to support service improvement

Skills & Experience:

Proven ability to manage, triage, and respond to customer requests with professionalism, clarity, and technical accuracy

Strong interpersonal and communication skills to build cooperative relationships with contractors, technical teams, and executive stakeholders

Experience collaborating with subject matter experts to prepare timely, accurate responses, reports, and updates

Demonstrated ability to lead business improvement initiatives through workshops, process mapping, and change delivery

Skilled in drafting policies, strategies, and procedures to support best practice customer service

Strong problem-solving, negotiation, and time management skills in fast-paced environments

Understanding of records management workflows and compliance with policies and legislation

An understanding of working within a regulatory or government context is highly regarded

Make sure to read the full Position Description before applying – it outlines everything you need to tailor your resume and cover letter.

More reasons to love working with us:

17.5% annual leave loading + Christmas ex-gratia day

Paid parental leave and purchased leave options

Access to development and study assistance programs

Discounts with 400+ retailers and fitness providers

Flexible working options through RedFlex - our flexible work program offering flexibility in how, when and where you work.

View more great employee benefits here.

Who We Are:

Redland City Council is a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events - we support the city’s day-to-day life and long-term growth. With over 1,000 employees across diverse teams, we’re committed to shaping a thriving, sustainable region that our community is proud of.

Guided by our Values, we’re proud of the work we do and the people who make it possible. Visit our careers page to learn more and read the stories of our incredible team.

Eligibility:

Current ‘C’ Class Driver’s Licence.

Successful applicants will be asked to consent to a police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

To be eligible for employment, applicants must have the legal right to work in Australia.

Ready to join us?

Click Apply to submit your application via Council’s online portal (or through OURspace for current employees). Please include:

• A one-page cover letter;
• A current resume outlining how you meet the role requirements

Note: We do not accept email, hard copy or third-party applications.

For more information about this position (201635), please contact Michael Pattinson on (07) 3843 8053. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 31/08/2025.

At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community.