About the program
Each is proud to lead the Better Connect program – a transformative initiative delivering integrated, person-centred care across Central Queensland, Wide Bay, and the Sunshine Coast.
Launched in 2024, Better Connect brings together nine trusted community organisations – Each (lead agency), Open Minds, Flourish, Stride, Refocus, Wellways, CQID, GWHC, and QuIHN – working in partnership to simplify access to support and connect people with the right services, without the stress of navigating the system alone.

1FTE: Full-time ongoing position.

Location: Rockhampton / Darumbal region.

Salary: $51 - $54.39ph + Super + Not-for-Profit Salary Packaging up to $18,550

The role

We’re looking for a dynamic individual to be the first point of contact for clients referred through the Head to Health Phone Line and other pathways. In this role, you’ll be a key player in guiding clients through a smooth and welcoming entry into our services, providing invaluable support on their journey to well-being.

Although this is not a traditional leadership role with direct reports, you'll be a leader in spirit—overseeing the care journey and collaborating with various teams to ensure each client receives the highest quality support.

Responsibilities include:

Lead the way for clients: Provide direct engagement and brief interventions to ensure smooth transitions and aftercare.

Collaborate: Work closely with internal teams and external partners to deliver comprehensive care.

Support clients: Be their first contact and help them navigate their care journey, ensuring a welcoming experience at every step.

Manage Care Processes: Oversee collaborative care planning, transitions between services, and aftercare.

Strengthen Partnerships: Build relationships with local hub partners and the lived experience workforce to foster community-driven care.

To view a copy of the full Position Description, click here or visit each.com.au, go to ‘Work With Us’ > ‘Careers’ > ‘Open Roles’ and search for this position. Alternatively, for more information please contact Kim Reeves (Operations Manager CCQ) at [email protected]

The ideal candidate will have:

Strong leadership: You’ll take charge of client care and team coordination, ensuring clients receive the best possible outcomes.

Experience: Extensive background in mental health and/or AOD settings, including knowledge of systems, legislation, and brief-intervention approaches.

Community-focused: Experience working independently and as part of a care team in community-based recovery models.

Collaboration Skills: Proven ability to engage and collaborate with diverse services and professionals in the mental health space.

Qualifications

Qualifications in psychology, social work, mental health nursing, counselling or a related field.

A maintained relevant annual registration and/or membership of professional body (preferred).

What’s in it for you?

Flexible working conditions tailored to you.

Competitive salary based on your experience and qualifications.

Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.

Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.

Relocation support: If you have relocated permanently for work purposes you may be able to substantially increase your take-home pay by salary packaging some or all of your relocation costs.

Career growth: Access a range of professional development opportunities, from leadership training to discipline-specific learning.

Free, confidential support – Our Employee Assistance Program is available for you and your family.

More leave when you need it – 4 weeks annual leave, sick/carer’s leave, family & domestic violence leave, and the option to purchase extra leave.

17% annual leave loading (get paid more on your holidays)

Next steps

If you're ready to lead a collaborative, supportive environment and help make a real difference in people's lives, apply now!

We review applications as they come in, and interviews may occur during the advertisement period.