Service / Operations Manager – Fire Protection Services

Location: Newcastle, NSW

Company: Frontline Services Group (FSG) subsidiary

Type: Full-time, Permanent

About Us

Frontline Services Group (FSG) is an employee owned collective of leading fire protection companies operating across NSW. We provide a one-stop shop for all design, installation, maintenance, testing, auditing, and training needs. We're a growth orientated company, with over 85 employees and a service area that spans from the Victorian to the Queensland border.

The Role

We are seeking an experienced Service / Operations Manager to lead daily operations at one of our subsidiary fire businesses. This is a hands-on leadership role with direct responsibility for service delivery, compliance, and people management.

Key responsibilities:

Lead and mentor a team of service technicians and administrators

Ensure compliance with all regulatory requirements (EP&A Act, AS1851, AFSS sign-offs)

Drive operational efficiency and margin improvement through scheduling, route optimisation, and resource allocation

Build and maintain strong client relationships, ensuring service contracts renew and expand

Collaborate with FSG leadership on continuous improvement, safety culture, and growth

Why This Role Is Different

Ownership mindset: unlike most corporates, we’re 50% employee-owned. Your success translates into collective success.

Career runway: with our hub-and-spoke growth model, we’re expanding rapidly across NSW. Exceptional performers will step into bigger regional leadership roles as we grow.

Built by tradesmen, led by experience: our Directors are hands-on fire protection tradesmen with a cumulative 90+ years in the industry. You’ll be working alongside leaders who know the tools, the standards, and the realities of the job.

The Ideal Candidate

We’re looking for someone who combines operational discipline with a people-first leadership style.

Experience in fire protection, building services, or a comparable essential services industry

Strong knowledge of regulatory compliance (AS1851, AFSS, BCA audits) desirable

Proven ability to lead field-based teams, manage budgets, and deliver high service standards

Commercial acumen with an ability to balance client satisfaction with efficiency and margin growth

Motivated by performance-based pay and long-term growth opportunities

What We Offer

Competitive base salary + performance incentives

Pathway to equity participation within FSG

Ongoing professional development and industry training

Stability in a highly resilient industry with government-mandated demand

A values-driven team that retains local brands and autonomy while benefiting from group scale

How to Apply

If you’re a leader who wants to build, not just maintain, we’d love to hear from you.

Apply now with your CV and cover letter, or contact Daniel Sims (Executive Chairman) at [email protected] for a confidential discussion.