About the role

This is a full-time Inbound Sales Representative position based in Keysborough, Victoria. You will be joining the dynamic team at Safety Xpress, a leading provider of workplace safety solutions. In this role, you will be responsible for handling inbound sales enquiries and providing exceptional customer service to help customers find the right products and services to meet their needs.

What you'll be doing

Answering inbound sales calls and emails from customers

Assisting customers with product selection and providing detailed information on features and benefits

Upselling and cross-selling relevant products and services to meet customer requirements

Providing a high level of customer service and following up on enquiries in a timely manner

Maintaining accurate records of customer interactions and sales activities

Identifying and reporting on sales trends and growth opportunities

Collaborating with the wider team to achieve individual and department sales targets

What we're looking for

Proven experience in a sales or customer service role, preferably within the call centre or retail environment

Minimum of 2 years' experience in a sales or customer service role, preferably within a call centre environment

Strong communication and interpersonal skills with the ability to build rapport with customers

Excellent problem-solving and decision-making skills

Proficient with computer systems and customer relationship management (CRM) tools

A passion for delivering exceptional customer service and achieving sales targets

Knowledge of workplace safety products and services would be highly regarded

Proven track record of achieving sales targets with demonstrable KPIs (e.g., conversion rates, average order value)

Must have the right to work in Australia and be able to pass pre-employment checks

What we offer

At Safety Xpress, we are committed to providing a supportive and engaging work environment for our employees. Some of the key benefits of joining our team include:

Competitive base salary plus attractive commission structure

Comprehensive training and development opportunities

Opportunity for career progression within a growing organisation

Discounted access to a range of health and wellbeing initiatives

Flexible work arrangements to support work-life balance

About us

Safety Xpress is a leading provider of workplace safety solutions, helping organisations across Australia create safe and compliant work environments. With a strong commitment to customer service and innovation, we are dedicated to helping our clients protect their most valuable asset - their people.

Join our team and be a part of our continued growth and success.

Apply now to become our next Inbound Sales Representative at Safety Xpress.