Your new company

A well-established organisation within the education technology space is seeking an outbound customer service coordinator to join their Sydney-based team. Known for delivering innovative digital solutions to schools across the region, this company is focused on improving how educational institutions connect with technology.

Your new role

You'll be the first point of contact for schools, ensuring smooth onboarding and integration of the platform.

Key responsibilities include:

• Managing integration queries and resolving issues at first contact.
• Coordinating appointments and onboarding processes with schools.
• Advising schools and app partners on best practices for successful integration.
• Supporting stakeholders via phone, video, and email.
• Collaborating with internal teams to streamline processes and improve service delivery.
• Generating leads and re-engaging schools to maximise platform usage.
• Assisting with administrative support and technical troubleshooting.
• Coordinating with project and data teams to ensure successful migrations and data permissions.

What you'll need to succeed

You'll be a confident communicator with a passion for customer service and a knack for solving problems. Your ability to manage multiple priorities and build strong relationships will be key to your success.

• Experience in an outbound customer service role
• Strong communication and relationship-building skills.
• Technical aptitude and the ability to understand integration processes.
• Excellent time management and organisational skills.
• A proactive, solutions-focused mindset.
• MUST be PR or Citizen - WHV will not be considered.

What you'll get in return

• 6 Month Role (potential to extend or go perm)
• $35 p/h + super
• 2/3 days WFH
• Sydney CBD - Modern Offices

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.