About FrontLine Australia Pty Ltd

www.frontlineaustralia.com

FrontLine is becoming Australia’s largest and most experienced Support & Wellbeing, Mowing & Gardening, Cleaning & Hygiene and Trades & Maintenance integrated services provider. FrontLine is currently building teams of passionate and dedicated staff with engaged leadership, systems and processes all working to produce great service for our clients in all major Australian Cities.

About the role

Working at FrontLine is exciting, challenging and rewarding. We have a “can do” attitude with all our jobs and are passionate about what we do for our customers and their properties.

We are looking for a great Booking & Scheduling Team Leader with a dynamic and positive “can do” mindset to join our energetic Group working from our office in Kirrawee, NSW.

The role involves onboarding new customers, booking in first services, scheduling ongoing services, confirming quality completion of each service and supporting successful invoicing for delivery. Above all else ensuring great communication to meet customer expectations for on time and quality service delivery.

What we’re looking for from you

You care deeply about the customer experience

You have a growth mindset and a positive attitude

Strong ability to work cooperatively and collaboratively in a team environment, proactively sharing information

Great communication skills with customers to understand and meet mutual expectations

Proven record of exceeding client expectations

A strong sense of responsibility and able to demonstrate initiative

A great work ethic with self-motivation and reliability

Some government program, services or property customer service experience

Understanding, empathy and a care factor for your customers

Ability to schedule and maintain registers for the range of day to day business practices and SOPs

The ability to follow procedures and work programs as directed

A proven commitment to safety in the workplace

An enthusiastic and positive approach to all duties

Able to work unsupervised or as part of a team and sharing your knowledge with others

Desirable licenses if held

Current drivers license

Police Check

Working with Vulnerable People check

Desirable skills

Leadership

Communication

Coordination

Scheduling

Administration

What we offer

Immediate start for the right candidate

Permanent role

Great Induction process

Competitive salary package negotiated based on skills and experience

Training and development opportunities

Healthy work hours

Uniform supplied

A supportive and professional team environment