Office Administrator / Roster Coordinator

Location: Adelaide | Salary: $60,000 - $80,000

Are you passionate about making a difference in the lives of others? SA Carers, a leading NDIS provider in Adelaide, is seeking an experienced and dedicated Office Administrator to join our team.

About Us

SA Carers is committed to providing exceptional care and support under the National Disability Insurance Scheme (NDIS). We empower individuals to achieve their goals, live independently, and enjoy a better quality of life. With a client-centric approach, we pride ourselves on fostering meaningful connections and delivering tailored solutions.

The Role

We are seeking a detail-oriented, proactive Office Administrator to join our growing team. In this pivotal role, you will be responsible for a wide array of administrative functions, with a particular focus on the efficient rostering of NDIS support workers.

Key Responsibilities

Manage daily office administrative tasks to ensure smooth business operations.

Oversee accurate and effective rostering for NDIS support workers using Deputy.

Maintain up-to-date records in CommCare and other CRMs.

Assist with NDIS compliance requirements and internal reporting.

Coordinate communication between support workers, participants, and management.

Prepare correspondence, documentation, and confidential reports as required.

Support payroll and invoicing processes related to support worker shifts.

Respond professionally to participant, carer and staff enquiries, both in person and via phone or email.

Ensure adherence to company policies, privacy standards, and NDIS guidelines.

Contribute to continuous improvement of administrative processes.

Qualifications and Skills

Demonstrated experience in office administration, preferably within the NDIS or healthcare sector (essential).

Proven experience with staff rostering, particularly for support workers, using Deputy or similar software (highly regarded).

Hands-on experience with CommCare or other client management systems (advantageous).

Comprehensive understanding of NDIS processes, compliance, and service standards (advantageous).

Exceptional organisational and time management skills, with the ability to multi-task and prioritise.

Advanced computer skills, including proficiency in MS Office Suite (Word, Excel, Outlook).

Excellent written and verbal communication skills.

High level of accuracy, attention to detail, and professionalism in all interactions.

Ability to handle confidential information with discretion and integrity.

Proactive attitude, strong problem-solving abilities, and a customer-focused approach.

Ability to work independently as well as collaboratively in a team environment.

Relevant tertiary qualifications in business administration or a related field (desirable).

Personal Traits

Empathy: A genuine passion for improving the lives of individuals with disabilities.

Adaptability: Comfortable shifting between in-office tasks and remote responsibilities.

Integrity: Commitment to upholding ethical practices and confidentiality.

Resilience: Ability to remain composed in challenging scenarios.

Innovative thinker: Ready to bring fresh ideas to the table and drive improvements.

Remuneration & Benefits

Competitive salary range: $60,000 – $80,000 per annum, commensurate with experience and qualifications.

Opportunity to work with a supportive, professional, and values-driven team.

Ongoing professional development and career progression pathways.

Meaningful role making a positive impact within the community.

How to Apply

If you are a motivated and skilled professional ready to play a key role in supporting our mission, apply today! Please submit your resume and a cover letter detailing your relevant experience and qualifications to [email protected].

SA Carers is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Join us at SA Carers and be a part of a team that transforms lives, one connection at a time.