At Central and Eastern Sydney Primary Health Network, we focus on improving the health and wellbeing of the people who live and work in Sydney, from East to South and the Inner West. Primary health refers to the healthcare provided in the community, such as a local doctor, pharmacist or psychologist. We provide support and training to these health professionals. We help them to connect community members to other services so that everyone involved in a person’s care can know how best to look after their health.

PHNs are not-for-profit organisations. We receive money from the government to provide health services that are right for the people in this area. We also work with hospitals, specialists, aged care facilities and others to improve people’s experience when needing healthcare. We work to make it easier for people to get the best care and support when and where they need it to achieve our vision of healthy and thriving communities.

CESPHN values inclusivity and diversity and is committed to fostering a culture of respect, empowerment, and accessibility that values the unique contributions of all staff. Our vision is to create an inclusive and functional workplace that values and supports employees living with disability, ensuring that all employees have the resources, flexibilities, and accommodations they need to thrive at CESPHN.

About this job

Work from Office initially with hybrid working arrangements - 1 day required in office

Office based in Mascot (close to public transport)

Purpose driven organisation

Salary packaging available, additional leave days, EAP and other benefits

Part-time 3 days per week

12-Month Fixed-term contract

The Quality Improvement Project Officer is responsible for enhancing the operational efficiency in relation to commissioning other operational processes such as Procurement, Contracting, HR, IT and Risk.

This role identifies areas of opportunity for improvement, streamlines processes, understands systems functionality to build efficiencies and collaboration across CESPHN.

The core focus will primarily be system improvement relating to the Folio system.

This is a fixed-term contract for 12-months.

The salary range for this role is $100,245 - $106,498 full time equivalent (FTE) and is negotiable based on skills, qualifications and experience. This salary will be prorated according to hours worked.

Successful candidates will require a compatible smartphone for Multi-Factor Authentication to securely access CESPHN systems.

Key Responsibilities

Project manage and implement improvement to the Contract Management System – Folio, automate processes where possible and link to other systems i.e. SharePoint and facilitate cross team collaboration with internal staff and liaise externally with the consultant/cloud service provider/s.

Ensure Folio connects and supports other parts of the commissioning cycle including performance management.

Facilitate change management to design and imbed new/revised processes with key staff across CESPHN particularly as it relates to Folio.

Ensure Folio connects to other systems where possible to build insights and other data dashboards in liaison with key stakeholders i.e. internal data analysts, finance team and with external consultant/s.

Create revised/new system guides including a Standard Operating Procedure for Folio and other internal and external guides as appropriate and facilitate training for all staff.

Selection criteria – essential

Demonstrated experience in delivering projects including scoping, planning, implementing, monitoring and tracking project deliverables and outcomes, and preparation of reports.

Demonstrated experience in change management across the organisation to embed new processes and procedures including consultation with key staff and delivery of training.

High level of experience with Folio - contract management system and intermediate to advanced Microsoft Office skills.

High level organisational and time management skills, including strong attention to detail and the ability to meet multiple deadlines on time.

Strong interpersonal and communication skills (oral and written), including the ability to develop and maintain strong collaborative partnerships and to work with all levels within the workplace, using a customer service approach.

Highly motivated, reliable, and trustworthy with the ability to work both independently and in a team.

Excellent analytical and problem-solving skills that are solution focused.

Ability to multitask, prioritise, act quickly, calmly and thoughtfully to mitigate risk.

Selection criteria - desirable

Experience working within the health and community services sector and or commissioning of health services or for another Primary Health Network.

Tertiary qualification, or certification in project management, business, or health related discipline.

Previous experience as a project officer in a similar role and/or working in primary health care.

If you have any questions about the role please contact: Recruitment on [email protected].

CESPHN is an equal employment opportunity employer committed to equity, diversity and social inclusion. Applications are encouraged from Aboriginal and Torres Strait Islander people.

Why work at Central and Eastern Sydney Primary Health Network?

The impact you want

We all want to make a difference, and there are so many ways to do that in the healthcare sector. At Central and Eastern Sydney Primary Health Network (CESPHN), purpose and impact feel a bit different from frontline roles.

Our people tell us that, here, it’s less about putting out fires and more about shaping the foundations for a healthier future. Here, you’ll engage with the big picture issues. You’ll plan ahead for the changing needs of our incredibly diverse communities. You’ll connect the pieces of the puzzle, and help improve healthcare, one step at a time. With every connection, every partnership and every strategy, you’ll enable sustainable, thriving communities, for today and tomorrow.

This kind of work takes time, effort and patience! But make no mistake - your impact at CESPHN is significant. Our size (we’re just over 100 people), our flat structure and our open culture mean you’ll never be just one of many. You’ll make a direct contribution every day, shaping, innovating and improving, and you’ll feel valued for all you achieve. Working with us should also positively impact your career. Collaborating with stakeholders across the healthcare spectrum, you’ll get incredible exposure, and develop knowledge and skills that help you grow for the future. So whether you choose to stay with us long-term, or branch out onto a new path, here at CESPHN, you’ll set yourself up for a truly impactful career.

The support you need

At CESPHN, we believe that real impact doesn’t need to come at the expense of your wellbeing. Quite the opposite. The work we do takes sustained and consistent effort, and fresh, innovative thinking. That’s why we work hard to ensure you get the right balance and support for work and life. Our people say that working here feels like a breath of fresh air. Because as much as possible, you’re supported to work in alignment with your natural rhythm and at a pace that sustains, not one that crashes and burns. So, join us and flex your start and finish times, log in from your home office up to three days per week and use your laptop’s built-in wi-fi whenever your local coffee shop or quiet park bench calls!

Join us and find a team where you’re treated like a human being. Find the space you crave and the flexibility you need to bring your best self to work.

The team you deserve

Our approach is simple: We look out for each other so that everyone can thrive. That’s why we’re working hard to create a culture where you can feel comfortable to be yourself, and where you’ll be supported to produce your best work. We’re all proudly different – different backgrounds, home lives, experiences, perspectives – and we respect and celebrate those differences. We value the unique contributions of all our team members.

We work hard, and we do it with a shared sense of purpose and a strong willingness to collaborate, connect and solve problems together. It’s not all about handing out medals here. At heart, it’s about working together and winning as a team.

Join us, and you’ll find:

Approachable and supportive leaders who genuinely value your input and want to see you grow

A multicultural workforce that fosters a culture of respect, empowerment, and accessibility

Empathetic, smart, capable humans who care as much as you do about community health and each other

The trust and respect to run with projects, to challenge and question and share new perspectives.