Full time permanent

How to Apply:

Please download the Information Package (including Position Description) from the WNSWPHN website: https://wnswphn.org.au/workwithus

Applications should be submitted via email to [email protected] by 11.59pm 19 August 2025 (do not apply via Seek).

Your application must include a separate statement addressing each of the selection criteria along with your resume. Applications missing either of these documents will not be accepted.

WNSW PHN is an Equal Employment Opportunity employer. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Benefits to working with us:

We pride ourselves on being supportive and flexible and offer a great range of benefits including:

Generous salary packaging options up to $18,450 per year

Professional development allowance and study leave

Family friendly and flexible working arrangements (including hybrid work model)

Collaboration with passionate likeminded professionals

5 weeks annual leave

Additional leave between the Christmas and New Year period

Option to purchase an additional 2 weeks leave or cash out 2 weeks

Corporate Fitness Program (Fitness Passport)

6 weeks paid parental leave

Free Employment Assistance Program

Position Purpose:

The Quality & Safety Officer plays a key role in supporting and enhancing the quality, safety, and compliance standards across WNSW PHN’s operations. This position is responsible for ensuring adherence to quality frameworks, compliance with regulatory requirements, and promoting a culture of continuous improvement. The Quality & Safety Officer will work closely with all departments to provide guidance on quality and safety matters, helping to create a safe, effective, and client-centred environment.

Selection Criteria

Essential

· Minimum Certificate IV and/or equivalent industry experience in accreditation, quality improvement, policy and procedure development.

· Demonstrated experience working with recognised quality standards such as ISO, NSQHS, HSQF and Australian Business Excellence Framework, and implementing accreditation processes from beginning to end.

· Demonstrated experience in developing and maintaining an internal quality management system, including document management.

· Demonstrated high level communication skills, both written and verbal and proven effective project and stakeholder management skills.

· Demonstrated experience in preparing quality business documents with attention to detail, including business and project plans, policy, procedure, reports and briefing papers.

· Demonstrated understanding of Aboriginal culture including a commitment to cultural awareness and safety.

· Capacity to travel within western NSW and hold a current driver’s licence.

Desirable

· Bachelor level degree qualification in health, business, social sciences or another relevant field.

· Experience working in risk management and internal audit.

· Experience working in the health, NGO or community services sectors.

· Experience in working with Aboriginal people, organisations and communities in view of planning and implementing services and achieving outcomes for Aboriginal people.