About Us

Ace Landscapes is a trusted, family-run business that has been serving Sydney’s North Shore for over 30 years. We pride ourselves on providing exceptional customer service, reliable supply, and a friendly, hardworking team environment.

We’re now looking for a motivated Customer Accounts & Office Administrator to join our busy Belrose office. This is a varied role combining customer service, office administration, and accounts support.

The Role

Working across 4–5 days a week (including occasional weekend day), you’ll assist customers at the counter and on the phone while also managing customer accounts and supporting the day-to-day running of the office while reporting directly to the Office Manager.

Shifts are casual with a mix of early starts (6:30am) and afternoon finishes (up to 5:00pm). Flexibility, reliability, and strong attention to detail are essential.

Key Responsibilities

Assist retail and trade customers (phone and at the front counter).

Process orders, schedule deliveries, and keep the run sheet up to date and organised.

Set up and maintain customer account records in the POS system.

Process and receipt customer payments via EFTPOS and the Stripe gateway.

Generate debtor reports, follow up overdue or declined payments, and manage expired cards.

Liaise with customers by phone and email regarding account queries.

Access, prepare, and distribute statements, invoices, and transaction logs.

General office administration tasks such as filing, scanning, and maintaining organised digital and paper records and supporting other team members with ad-hoc administrative tasks as needed.

About You

Previous office administration experience is essential.

Bookkeeping or accounts receivable experience is highly regarded (POS systems, Strype and Xero preferred).

Excellent English communication skills (written and verbal) with a clear and professional phone manner is required.

High attention to detail, organised, and able to work well in a busy environment.

Reliable, responsible, and a strong team player.

Experience in the landscape, building supplies, or hardware sector is a bonus but not required.

Benefits

Varied and engaging role – a mix of admin, customer service, and accounts.

Supportive, family business environment.

Flexible shifts across 4–5 days per week.

Casual dress code (uniform shirt provided for customer-facing shifts).

Hours

Casual position, 4–5 days per week.

Shifts between 6:30am and 5:00pm, including occasional weekends.

Saturday trading hours: 6:30am - 5pm.

Sunday trading hours: 8am–3pm.

📌 Ready to apply? If you’re an experienced administrator with excellent communication skills and a flair for customer service and accounts, we’d love to hear from you!