What we are looking for?

Outstanding presentation, communication, time management and attention to detail.

You are passionate and proud, with tons of positive energy, a community focus and keen to work within a fast paced and high turnover environment.

You have amooozing customer service skills and the ability to remain professional under pressure.

Results driven and KPI focused.

Strong people management skills, experience leading a team.

Shift Leader responsibilities include;

Coordinate scoop shop staff duties, support training, and maintain daily operations including store appearance, customer service, cleanliness, and compliance with policies.

Ensure customer satisfaction through friendly service and proper product handling, and follow opening and closing procedures.

Track store performance, handle cash accurately, and support the store manager in implementing marketing plans with a focus on community engagement.

Participate in store planning and development meetings, and assist in store-specific projects as directed by the Store Manager.

Ensure store safety and security, including handling cash and securing the store at night.

Our People Profile

To support our 3-part mission, Ben & Jerry’s also has an outspoken people mission. We look for people with these characteristics to strengthen our team;

Purpose-driven: passion and drive to make a real impact through our Social Mission.

Empathy: curious to collaborate with a variety of personalities and styles to build and grow collaborative cross-functional relationships.

Mastery: continuously learn, grow, and develop oneself.

Autonomy: dare to make choices and take ownership.

Activism: interested in bringing about political or social connectivity.

Work Environment

Scoop Shop is open 7 days per week, morning, and evening hours; individual must be willing to work a flexible rotating roster across nights, weekends, extended hours, and holidays.

If this sounds like you, we would love to meet you!