FIFO Product Support Advisors - Multiple WA Sites

8/6 - $164K - $175K + Super

Be Part of the Team That's Made for More

Are you ready to take your career to new heights? Join WesTrac's dynamic Regional Product Support Team and work on cutting-edge Caterpillar equipment in world-class mining operations. We're hiring experienced Product Support Advisors on a FIFO basis across Newman, Paraburdoo, Gudai Darri and other regional client locations.

This is more than a job—it's your chance to make a real difference in fleet performance, reliability, and customer satisfaction, while enjoying the benefits of a supportive team, state-of-the-art workshops, and exceptional FIFO lifestyle perks.

What You'll Do

Diagnose, repair, and maintain a range of Caterpillar equipment

Conduct regular equipment inspections, ensuring safety and compliance

Provide warranty support and planned component change-outs

Offer technical guidance to optimise fleet performance and availability

Support frontline maintenance teams with expert advice and minimal tool time

Build strong relationships with customers and stakeholders onsite

Your Location Options

Newman (BHP Area C)

• Located 120 km north-west of Newman in WA's Pilbara region
• Supporting a new CAT fleet in a high-tech workshop
• Roster: 8 days on / 6 days off - 12 hr shifts
• Short commute to camp accommodation

West Angelas (Rio Tinto)

• Located 130 km north-west of Newman in WA's Pilbara region
• Supporting a CAT fleet in a high-tech workshop with high safety team.
• Roster: 8 days on / 6 days off - 12 hr shifts
• Short commute to camp accommodation

Gudai Darri (Rio Tinto)

• FIFO from Perth only
• Hands-on support for a cutting-edge autonomous fleet including 793F & 789D trucks, 994 Loaders, 6040/6060 Excavators, D10/D11 Dozers, drills and more
• 80% advisory, 20% tools-on
• Roster: 8 days on / 6 days off - 12.5 hrs/day (incl. 30 min break)

Client Support Team (PSG)

• The FIFO service department is based in Welshpool, providing skilled maintenance personnel across remote mining locations in Western Australia.
• Specialises in warranty support, shutdown coverage, and labour hire roles.
• Fully equipped with service vehicles and tooling to support field operations.
• Roster: 8 days on / 6 days off - 12.5 hrs/day (incl. 30 min break)

What We're Looking For

Australian-recognised Mobile Plant Trade Certificate

Previous field service or mine-site experience on large CAT fleets

Strong diagnostic, troubleshooting, and advisory skills

Willingness to support training, inspections, and hands-on work when needed

High-risk work licences (Forklift, EWP, Dogging & Rigging, Working at Heights)

Strong communication and customer relationship-building skills

Why Join WesTrac?

Financial Benefits

Paid parental & secondary carers leave

Salary sacrificing & novated leasing

Income protection insurance

600+ retail discounts: Coles, Virgin, HOYTS, Crown & more

Health & Wellness

Discounted BUPA cover

Fitness Passport - access to gyms across Australia

EAP support for you and your immediate family

Career & Recognition

"Made for More" personal & team awards

Internal career progression opportunities

Upskilling through our award-winning WesTrac Institute

Employee Referral Program

Earn up to $5,000 for successful referrals

Extra Perks

Emergency Services & Defence Force Leave

Employee Share Purchase Plan

Relocation Support Available

We welcome skilled candidates from across Australia and overseas. Based on role and eligibility, visa sponsorship and relocation assistance may be available.

Ready to Work With the Best?

If you're passionate about machinery, maintenance, and making a difference on-site, we want to hear from you.

Apply now and join a team built for performance, powered by people, and Made for More.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.