Do you believe in the power of data? Want to use your Salesforce CRM experience to create an exceptional, thoughtful customer/supporter experience while also impacting thousands of lives?

If you value true flexibility and freedom in your job and want to work with an organisation that encourages new ideas and genuinely cares about people and community, keep reading . . .

We’re looking for someone who lives and breathes data and customer experience.

If you thrive leading CRM strategy and working with internal stakeholders to leverage data to create best-in-class customer experience which improves engagement and impact, you’re in the right place.

Heart Talent is excited to partner with this respected NFP brand to find the right person to lead their data strategy and supporter experience initiatives in this newly-created role.

What's on offer?

permanent full time role

WFH 3 days a week, 2 days in office

$95-98k + super

boost your equivalent base salary to $100-105k with salary packaging

positive, energetic culture that celebrates innovation and creativity

experienced, driven and high-performing team

structured reward and recognition program

additional leave options

health and wellbeing initiatives

generous parental leave and support

‘work from anywhere’ flexibility

focus on your growth with a dedicated professional development fund

relaxed, pet-friendly workplace.

About this opportunity

If you love working at the intersection of CRM/data strategy, thoughtful communication and impact for the community, this role was made for you.

Your work will directly contribute to programs that change lives — from connecting volunteers with communities in need to ensure supporters see the real-world difference they help create.

Even better — you’ll have the freedom to explore new ideas, test fresh approaches and make your mark in a highly flexible environment that encourages and celebrates innovation.

Working as part of an energetic, driven team and collaborating with stakeholders across the organisation, you’ll be the central link between supporter care, data strategy, fundraising and engagement.

Reporting to the Director of Fundraising, you’ll deliver initiatives that improve the supporter experience, strengthen data integrity and enable meaningful, respectful engagement with donors, volunteers and community partners.

You’ll oversee the CRM (Salesforce) strategy; champion best practice in supporter care, privacy and data governance; and use actionable insights to help the organisation connect with and grow its community of supporters.

Key responsibilities include:

supporter care, ensuring all interactions are respectful, timely and meaningful

overseeing and evolving the CRM strategy and integration with digital platforms

turning supporter data into actionable insights

leading and guiding a highly-capable team of two (supporter care and Salesforce admin)

collaborating with teams to design and improve supporter journeys

maintaining data integrity and usability across systems

championing privacy compliance, data governance and risk management

empowering internal teams with tools/guidance to create supporter-centric experiences

ensuring accurate data connections with Power BI.

About you

You’re a data champion who’s naturally collaborative and enjoys helping others understand and harness the power of data.

You understand and care about customer/supporter experience and know how to use data to create meaningful, personalised interactions.

You love using data strategy to drive results and are excited to share your knowledge to build capability across the organisation.

You’re an open-minded, creative problem solver who loves trying new things and finding better ways of doing things.

You’re confident working with Salesforce CRM and can balance technical know-how with strong communication and leadership skills.

You have strong knowledge of data privacy legislation and compliance requirements (Privacy Act, GDPR principles).

Interested?

Great! We’re looking forward to receiving your application and connecting with you.

If you’d like to include a cover letter, please include it as page one of your CV (one document per application, please).

Questions and enquiries can be directed to [email protected].

Please note this email address is for enquiries only — please apply online.

Heart Talent is committed to responding to every applicant.