Position: Senior Information Technology Officer - Infrastructure
Salary Range: $105,513 to $118,755 per annum pending experience
Tenure: Full Time, Permanent
Commencing Date: 8 December 2025
Closing Date: Monday, 1 September 2025 unless filled prior

Townsville Catholic Education supports 30 schools within the Diocese, located throughout a diverse region of North Queensland, extending west to Mount Isa, south to Proserpine, and north to Ingham. Our schools include primary, secondary, and Prep–Year 12 offerings, located in both urban and rural settings. Several of our schools also offer boarding alongside day-student options.

We employ over 2,900 dedicated professionals who contribute to our mission of delivering high-quality, values-based education within our Catholic school communities. The safety and wellbeing of students and vulnerable people is our top priority. We are fully committed to child safety and have zero tolerance to abuse of children or adults-at-risk. Every staff member shares the daily responsibility of creating a safe, supportive, and respectful learning environment by promoting positive relationships, responding to concerns, and meeting all child protection and reporting obligations.

More than delivering academic excellence, a Catholic education at TCE nurtures personal growth, faith formation, and a strong sense of community. Our proud reputation is built on the tradition established by the religious orders who founded Catholic education in the Townsville Diocese in 1872.

About the role

Townsville Catholic Education Office is currently seeking a Senior Information Technology Officer (SITO) - Infrastructure for a Full Time, Permanent position. This role commences from 8 December 2025.

Working with key stakeholders, the SITO has a delivery focus that works to provide creative solutions for improved services and outcomes within ITS.

The SITO will work as part of the team to configure, plan, monitor and manage Site Infrastructure services across TCE. Additionally, the incumbent will recommend and implement approved changes to improve and create efficiencies in the Site Infrastructure services catalogue. The incumbent will participate in the development, testing and execution of business continuity and Sites Infrastructure planning to enable TCE to maintain and enhance information technology innovation in the classroom.

The SITO reports directly to the Team Leader Infrastructure and may lead small ad hoc teams.

Key Accountabilities

As a valued member of the TCE team, you will:

Produces and is accountable for system designs and specifications, and overall architectures, topologies, configuration databases and design documentation of IT Infrastructure. For example: servers and storage, WAN and LAN networks, end-user device management, Video Surveillance Systems, video conferencing platforms, audio-visual and other technologies within TCE.

Provides technical expertise to enable the correct application of operational procedures. Uses infrastructure management tools to determine load and performance statistics.

Contributes to the planning and implementation of maintenance and installation work, including building and configuration of infrastructure components in virtualised and cloud environments. Implements agreed infrastructure changes and maintenance routines.

Configures tools to automate the provisioning, testing and deployment of new and changed infrastructure.

Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.

Provides reports and proposals for improvement, to specialists, users and managers.

Establish and maintain a collaborative working arrangement with other teams within ITS, TCE and external service providers, to ensure quality service outcomes for students, teachers, employees and schools

Effectively acquire, maintain and apply knowledge of relevant IT standards, best practice and processes to ensure quality service outcomes for students, teachers, employees and schools

Participate in determining goals and ITS planning and coordinate implementation

Undertake appropriate IT works to meet agreed service levels

Design the specification and application of standards within ITS Infrastructure Services

Assist in the design, procurement, installation, upgrading, operation, control maintenance and effective use of end-user devices and monitor performance

Research suppliers and maintain an understanding of the ICT environment

Assist in vendor management and procurement

Develop and prepare business and analytical reports and respond to internal correspondence

Lead or assist in various project activities and programs as required

Produce and review outline system designs and specifications and overall architectures, topologies, configuration databases and design documentation of networks and networking technologies within TCE

Adopt and adapt appropriate systems design methods, tools and techniques, selecting appropriately from predictive (plan-driven) or adaptive (iterative/agile) approaches

Design large or complex systems, undertaking impact analysis on major design options and trade-offs

Availability for after hours and on-call work arrangements as required

Occasional travel may be required

Other duties as directed

Demonstrate a strong commitment to the Catholic ethos, values, and mission of Townsville Catholic Education (TCE), actively contributing to the spiritual and communal life of the school.

Participate in relevant professional learning, formation, and development opportunities to continuously enhance your capability and alignment with TCE’s mission and values.

Operate in accordance with all relevant TCE and Diocesan policies, codes of conduct, legislative requirements, and professional standards. Maintain confidentiality, empathy, and respect in all interactions.

Foster a safe and healthy environment by adhering to health and safety protocols, reporting hazards and incidents, participating in risk mitigation efforts, using protective equipment as required, and supporting a culture of safety and care for all.

Fulfil your legal and moral duty of care by ensuring the safety and wellbeing of all students. Comply with mandatory reporting obligations under the Education (General Provisions) Act 2006 and the Child Protection Act 1999 and follow TCE’s Student Protection Processes and Guidelines.

About you

At least four years’ experience working in ICT roles

Demonstrated ability to lead small teams.

Demonstrated ability to plan product lifecycles and develop and maintain documentation

High-level troubleshooting IT Infrastructure

Well-developed conflict resolution skills, with the ability to facilitate difficult conversations

Well-developed attention to detail with the ability to balance competing deadlines

An ability to communicate effectively and confidently with a range of employees across TCE

Developed interpersonal skills, including an ability to build and maintain productive relationships with a broad stakeholder group.

Cisco networking

HP/Aruba networking

SIP PBX & VoIP

Storage

Server

Data Centre

Cloud (AWS, Azure, etc)

Network monitoring and troubleshooting

Group policy management, PowerShell, and MDM platforms

Audio-visual Technology

Mandatory Criteria

Tertiary qualifications in a related field

Ability to travel from time to time within the Catholic Diocese of Townsville

Ability to perform the physical requirements of the role in a safe manner.

Ability to be available for P1 outages as it relates to network or server infrastructure

Current paid Working with Children Blue Card (or ability to obtain prior to commencement, per No Card, No Start legislation)

Current driver’s licence

Willingness and capacity to travel within the Diocese, as required

Physically capable of performing the role safely

Desirable Criteria

PRINCE2 Qualifications

ITIL4 Qualifications

Certificate IV in Government Investigation

Relevant industry experience in the education sector

Note: Depending on the nature of the role, a pre-employment medical or vaccination may be required

What we offer

Competitive Salary

Modern facilities and equipment

Superannuation of 12.75% employer contribution

Access to long service leave after 7 years of continuous service

14 Weeks’ Paid Parental Leave

Deferred Salary Scheme

Access to corporate health schemes

Induction and Professional Development opportunities

Wellbeing programs.

How to apply

Click on the link to apply via the Careers page.