About IDCARE

Identity Care Australia and New Zealand (IDCARE) is Australia’s national identity and cyber support community service. In addition to providing community members, small businesses, and organisations with specialist client care where personal, account and credential information is compromised, our organisation also produces insightful data and intelligence products to enhance Australia’s cybercrime response system.

IDCARE is an office-based work environment with flexible work practices. Our extended business hours are Monday to Friday 7am to 7pm and Saturday 9am to 12pm AEST.

About the role

As a Business Intelligence Analyst, you’ll support data-driven decision making by developing reports, dashboards, and analytical solutions using Python, SQL, and modern data tools such as Power Platform. You’ll work with stakeholders to understand business needs, clean and analyse datasets, and contribute to data modelling efforts that ensure consistency and scalability. This role offers hands-on experience with real-world data challenges while upholding strong values of integrity, collaboration, and continuous learning.

You can expect to be working within a mixed skillset environment, across our network of IDCARE offices, undertaking data analysis and insight development, and using various tools and techniques to ensure our work is high quality and is valued by our internal and external stakeholders.

This position will be employed on a full-time, initial 6 month contract with the option to transition to a permanent role for the right candidate. Part-time availability will also be considered.

Skills, experience and qualifications

Our ideal candidate has a keen interest in data intelligence and a minimum of 2 years experience with analysis, specifically:

Proficiency in Python programming, including writing clean, efficient, and scalable code.

Experience with data manipulation libraries (e.g., Pandas, NumPy).

Proficiency in SQL and experience using SQL Server and SSMS.

Strong knowledge of writing complex queries, stored procedures, and performance tuning.

Understanding of data modelling, normalisation, and visualisation using business tools such as PowerBI.

Excellent analytical and problem-solving skills.

Strong ethics and integrity in representing our service and maintaining values.

Desirable criteria include:

Familiarity with Microsoft Dynamics 365 CRM advanced Power Platform tooling.

Proficient in creating and managing linked services, datasets, and data flows.

Experience with data governance and compliance, especially regarding sensitive data handling.

Eligibility

The successful candidate will be required to hold a current Working with Children Check and a positive national police check (this will be arranged by IDCARE if successful). Any offer of employment is subject to the completion of these checks and their results.

This opportunity is available for Australian citizens and permanent residents.

Apply now

Your application should include:

A one-page statement that addresses the position responsibilities, skills, experience and qualification requirements; and

Your current Resume

Our recruitment process is a blend of telephone, video and/or face to face interviews for shortlisted candidates.

For more information about IDCARE please visit www.idcare.org.