About the role

As the Client Services Manager (CSM) at Mortgage Box, you will play a pivotal role in providing exceptional customer service and support to our valued clients. This full-time position is based in our Murarrie, Queensland office .

What you'll be doing

Manage the end-to-end loan process—valuation, pricing, lodgment, and settlement monitoring

Act as the primary point of contact for lenders and clients throughout the lending journey

Anticipate and solve issues or delays proactively

Collaborate with the onboarding officer to ensure smooth client handovers

Fostering a positive, customer-centric culture within the client services team

What we're looking for

You bring at least 2 years of experience as a Client Services Manager or Client Associate in residential lending

You have a solid grasp of loan structures, valuations, pricing, and credit policy

You’ve managed loan files solo—from submission to settlement

You’re solution-oriented, well-organized, and excel in fast-paced environments

You’re professional with client-first communication skills

Proficiency in mortgage CRM systems and Microsoft Office. Preferably MyCRM and AOL.

What we offer

At Mortgage Box, we are committed to providing a supportive and rewarding work environment. In addition to a competitive salary, you will enjoy a range of benefits, including:

Opportunities for professional development and career growth

Flexible work arrangements to support work-life balance

Team-building and social events to foster a collaborative culture

About us

Mortgage Box is a leading Mortgage Broking firm, dedicated to helping our clients achieve their financial goals. You also have the opportunity to work alongside our Financial Planning business. With a strong focus on customer service and innovation, we have established a reputation for excellence in the industry. Joining our team, you'll be part of an organisation that values its people, fosters a supportive and inclusive culture, and is committed to making a positive impact in the communities we serve.

Apply now for this exciting opportunity to be the Client Services Manager at Mortgage Box.