Position : Call centre Operator
Location: Logan
Government Role
Pay Rate: $39/hr + super
Assignment: Temporary, Full-time, 38hrs/week until Oct 2025 with possibility of extension

Maxima is seeking various Customer Service Officer for a position with our government client.

This is a call centre-based role within a professional government environment, providing first-point-of-contact service to our community across phone, digital and face-to-face channels.

Key Details:

• Government background highly regarded – prior local/state/federal experience an advantage
• Minimum 2 years contact centre or customer service experience essential
• No planned leave in first 12 weeks to allow for comprehensive training
• Subsidised corporate uniforms provided
• Supportive and professional team environment

What you’ll be doing:

• Handling inbound customer enquiries and transactions via phone, email, social media, and other channels
• Providing accurate and timely information using Client’s systems and knowledge base
• Processing payments and service requests in line with client’s policies
• Managing escalated enquiries professionally and efficiently
• Supporting departments with a positive, solutions-focused approach
• Contributing to process improvements and knowledge base updates

What we’re looking for:

• Proven experience in a contact centre or high-volume customer service environment
• Strong communication skills with the ability to manage challenging conversations
• Confident computer skills – data entry, database navigation, spreadsheets, and online research
• Ability to work under pressure and make sound decisions within set guidelines
• A customer-first mindset with a commitment to continuous improvement
• Relevant qualifications such as Certificate III/IV in Customer Contact (highly regarded)

Benefits of joining Maxima’s temporary recruitment services:

• Subsidised Skin Cancer checks
• Free yearly flu shots
• Employment Assistance Program
• Ongoing monitoring and support

If you're ready to make a positive impact in the lives of our customers and communities, we want to hear from you! Apply now!

Maxima is committed to building inclusive and diverse workforces that value all backgrounds and experiences. We welcome applications from First Nations Peoples, people from culturally and linguistically diverse backgrounds, people of all gender identities, and people living with disability.

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