Company Description

Looking for a Casual Contact Centre role where you’ll feel valued, supported, and connected to your local community? Join our dedicated team at our Townsville Call Centre, backed by Australasia’s largest dental group!

Why join our team at Townsville Call Centre

Our Townsville Call Centre is located at 361 Flinders Street in the heart of Townsville City, close to public transport, shops, and the scenic waterfront. Townsville offers a vibrant mix of city convenience and tropical lifestyle, making it perfect for those seeking balance and variety in their work.

As part of our team, you’ll be the first point of contact for patients, helping create a smooth and positive experience. Working within the Abano Healthcare network means you’ll enjoy the benefits of a leading dental group that values your development and wellbeing.

Here’s what sets us apart:

• Flexibility – Enjoy a casual role with shifts that fit around your lifestyle.
• People-first culture – We genuinely care about your wellbeing and provide rewards and benefits to support you every day.
• Training and growth – Access industry-leading learning, mentorship, and upskilling opportunities.
• National support with local heart – Experience the stability of a large network while working in a close-knit team.

Job Description

• Manage patient inquiries, appointments, and records across phone, email, and online platforms.
• Assist with insurance queries, payment options, and general service information.
• Coordinate with dental staff to ensure clear communication and quality care.
• Address patient complaints or concerns with professionalism and empathy.

Flexible casual rosters available, from part-time to full-time hours to suit your needs.

Qualifications

• Previous experience in a Call Centre environment is advantageous, but we are willing to train the right candidate.
• Strong communication and interpersonal skills with a professional, friendly manner.
• Good computer literacy, including the ability to manage scheduling software and databases.
• Ability to work efficiently in a fast-paced environment while handling multiple communication channels.

Additional Information

Ready to work in an organisation where people remember your name and your employer invests in your future? Join the team at Townsville Call Centre and enjoy a career that’s both meaningful and rewarding. Let’s care for our community, together. Apply today!

We know your time is valuable, so we’ve made the first step quick and easy. Once you apply, you’ll receive an automatic email with a few simple questions. It’s a relaxed chat—no pressure! Answer at your convenience, and as soon as we receive your responses, we’ll be in touch to keep the process moving quickly.

Check your inbox, we’re excited to connect with you!