Our participants, Our people, Our purpose

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The Transformation Programs Branch has upcoming vacancies for APS5 Project Support Officers.

The Transformation Programs Branch sits under the Integrity and Payments Transformation Division and is responsible to support the delivery of the Crack Down on Fraud (CDoF) Program, including coordinating program management, operations, governance and reporting, stakeholder engagement and change management. CDoF will deliver a program of work that embeds preventative measures against fraud and non-compliance of NDIS. The program will make it easy for participants to use and pay for NDIS supports accurately, fairly and transparently; and for providers to be appropriately paid for the services they deliver.

Where you can add value

The APS5 Project Support Officer role will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.

• Provide proactive administrative and operational support to the wider team to enable the timely delivery of recruitment, resourcing, finance and procurement activities in a fast-paced environment.
• Monitor and manage multiple tasks simultaneously, ensuring accurate and up-to-date tracking of task status, progress, and timelines.
• Prepare and review documentation such as correspondence to suppliers, onboarding instructions, contract requests, and briefing materials with a high level of accuracy and attention to detail.
• Liaise with internal stakeholders and external providers to facilitate the smooth and timely completion of processes.
• Contribute to the development, maintenance, and continuous improvement of tools, templates, and standard operating procedures.

Please refer to candidate pack for more information.

Enough about us, let’s talk about you

We are looking for candidates who demonstrate initiative, strong organisational skills, and a solutions-focused mindset to manage competing priorities and deliver high-quality outcomes under tight timeframes.

Desirable Qualifications and Experience include:

• Intermediate Microsoft Excel skills
• Ability to work independently in a fast-paced environment
• Excellent attention to detail
• Excellent written and verbal communication skills
• 3+ years’ experience in an administrative role

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from Deakin ACT, Surry Hills NSW, Brisbane QLD, Robina QLD, Richmond VIC, Adelaide SA & Geelong VIC, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close on Wednesday 27th August 2025 @ 11:30pm AEST.

If you have any questions, please contact Kirsty Anderson on [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.