Are you passionate about helping others and making a genuine difference in the community? We’re partnering with a highly respected not-for-profit organisation to recruit a Customer Service Consultant to join their frontline contact centre team.

In this vital role, you'll be the first point of contact for individuals seeking support and information. You'll handle inbound calls and provide compassionate, solution-focused assistance to people from all walks of life. This is more than just a job—it’s an opportunity to support meaningful change and be part of an organisation that truly puts people first.

What’s on offer:

• Hybrid work model: Work from home up to 2 days per week
• Full-time role with stable hours and supportive team environment
• A values-driven organisation where your work directly contributes to the wellbeing of the community
• Ongoing training, development, and progression opportunities

Key Responsibilities:

• Respond to incoming calls, emails, and online enquiries with empathy and professionalism
• Provide accurate information and support tailored to individual needs
• Maintain detailed and confidential records using internal systems
• Work collaboratively with colleagues and escalate more complex cases when needed

About You:

• Previous experience in a customer service or call centre environment (contact centre preferred but not essential)
• Strong communication skills and the ability to handle sensitive conversations with care
• Tech-savvy with the ability to quickly learn new systems
• A genuine interest in working for a purpose-driven organisation

If you thrive in a fast-paced, people-focused environment and are motivated by helping others, we’d love to hear from you. Apply now to join a passionate team making a real impact every day. [email protected]