Our client is a federal government organisation with offices throughout Australia. Due to growth, they are seeking an EL1 Salesforce Environment Engineer to join their team in Richmond or Geelong.

• 12-month initial contract
• Hybrid with 2-3 days per week onsite
• Federal government role - Australian citizenship is essential

The clients Technology Services Division (TSD) is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the clients' environment services that underpin their Salesforce environments. They are seeking an experienced and energetic Salesforce Environment Engineer to join our dynamic fast-paced team. The role requires strong hands-on capabilities along with well-developed management skills including team leadership, stakeholder engagement, and the ability to work collaboratively across various functions.

Key duties and responsibilities

• Assist with overall team strategy and planning.
• Provide technical leadership to the environments Team.
• Develop and maintain Salesforce environment plans.
• Lead the creation and ongoing management of the Environments Team's service catalogue.
• Execute hands-on critical and complex Salesforce administration tasks to support releases, CI/CD and new projects and environment changes.
• Ensure standards and support processes are continually reviewed and improved
• Seek out automation opportunities for improved management of the Salesforce landscape.
• Troubleshoot Salesforce issues and work with internal parties and external vendors to resolve them.
• Develop the environment and code management plans to support Release plans to deploy projects and BAU fixes into production.
• Manage support tickets with Salesforce & maintain platform security.
• Ensure documentation on processes, policies, and configuration is developed and maintained.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
• Provide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects and Business Analysts.
• Assign work activities, mentor and provide support to the environments team

To apply you will need the following skills and experience:
Essential criteria

• Certified Salesforce Administrator with a minimum of 4 years' experience within Salesforce eco-system.
• Proven experience in stakeholder engagement and coordination across cross-functional teams.
• Experience in leading the design, implementation, and governance of Salesforce environment strategies and automation frameworks across complex, multi-squad or enterprise settings.
• Salesforce product knowledge, and a strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Experience working in a Salesforce application or environment support role, interacting with integration partners, issues resolution
• Hands-on experience in managing Salesforce-related CI/CD processes using GitLab or a similar tool.

Desirable criteria

• Team leader experience.
• ITIL Foundation Certification and experience.
• Strong Understanding of Scrum/Agile methodologies.
• Comfortable with new ways of thinking about accessibility and enthusiasm about accessible design & development will be highly regarded.

APPLY:
Submit your resume or contact [email protected] or call 0418 572 482 . Only shortlisted candidates will be contacted and shortlisted applicants will be required to respond to each criterion above, max 3000 characters per criteria.