ROLE STATEMENT

Position Title: Ticketing and Data Manager

Department: Communications

Reporting to: Impact and Engagement Manager and Head of Communications

Remuneration: Competitive salary in line with the current market rates

Contract term: Full-time fixed term 12-month contract position until 31 August 2026

POSITION DESCRIPTION

We are looking for a dynamic and enthusiastic ticketing, CRM, and visitor experience professional to lead the Biennale’s ticketing operations, to successfully deliver the 25th Biennale of Sydney (2026) to the highest of standards.

The Ticketing and Data Manager will deliver high-level ticketing, administrative and customer service support, in the lead up to, during, and after the 25th Biennale of Sydney, including essential systems support, working at both White Bay Power Station, and the Biennale head office in The Rocks.

The Ticketing and Data Manager will be a motivated and organised multi-tasker who thrives in busy, dynamic environments. You’ll be able to self-direct and enjoy working with multiple teams while providing direct support to ticketing coordinators, and other Front of House staff and volunteers as required. In this busy, hands-on role, you will show initiative and enjoy thinking on your feet, and outside the box! Excellent written and verbal communication skills are essential.

Please note that due to the nature of the exhibition, some after-hours and weekend work is required.

The successful candidate will be part of a highly motivated team of specialist staff; delivering one of the world’s leading contemporary visual arts events. The position is a member of the Communications department, reporting to the Impact and Engagement Manager, and then to the Head of Communications.

Direct Reports: Box Office Coordinators

APPLYING FOR THE ROLE

Applications marked ‘Confidential’ in the subject line of the email and addressing the selection criteria must be received by 5pm on Wednesday 20 August, 2025 or until this job ad is removed.

Your application must include:

a cover letter outlining how you meet the selection criteria;

a current CV; and

the names and daytime contacts of at least two (2) professional referees.

Email to: [email protected]

Subject line: Application | Ticketing and Data Manager

Applications that do not address the selection criteria will not be considered. For more information about the roles and responsibilities, and selection criteria, please refer to our website.