About Us:
We are the leader in our field and have been operating for almost 20 years. We have a proven method and use all the latest tools for helping to achieve staff success. We have a web based outbound CRM with full call guides AI training modules and availability to word best practices. We have a small senior Team of 8 professional well paid specialists and over the next three months we want to double this team. We create our own qualified leads, we do not cold call.

We work within the Financial services industry but are expanding our product offerings. This is a B2C offering and the aim is to understand from what the qualified lead what is the pain point or goals of the customer and then match those needs from our Operations Area who will let the customer know who we have matched them to.

We are now seeking a skilled and experienced Outbound Contact Centre Manager to lead a team of remote Senior Consultants and help train them on the successful call guides. This is a fantastic opportunity for a strategic and hands-on leader who thrives in a performance-focused, remote working environment.

Key Responsibilities:

Lead, coach and manage a team of Senior Outbound Consultants agents working from home.

Oversee daily operations to ensure achievement of KPIs, including conversion rates, call quality, and customer engagement metrics. The Call monitoring will be completed using AI and out internal CRM. The aim is to Develop Self development withing the team.

Develop and implement strategies to drive performance and campaign success.

Monitor productivity and provide regular feedback, training and support to the Senior Consultants.

Maintain high levels of team motivation and engagement in a virtual environment.

Use reporting tools to ensure performance and identify areas for improvement. There are all the tools and reports available to ensure the Senior Consultants can understand where their learning needs to be directed.

Ensure compliance with all relevant policies, regulations, and data protection standards.

Requirements:

Proven experience managing outbound call/contact centre teams, ideally in a remote setup.

Strong leadership and coaching skills with the ability to manage performance remotely.

Results-oriented with a focus on meeting and exceeding targets.

Excellent communication and organisational skills.

Tech-savvy with experience using CRM and performance monitoring tools. You will not be afraid to learn new technologies such as AI to help streamline reporting and monitoring

Ability to work independently and proactively in a fast-paced environment.

Flexible and adaptable to change and new technologies.

What We Offer:

Fully remote working environment

Competitive salary with performance-based incentives

Opportunity to shape a growing remote team

Ongoing professional development

Supportive and collaborative company culture