To apply submit a resume and no more than 2 page response to the Selection Criteria by 5pm, 19 August 2025.

Position purpose

Responsible for the operational leadership and day to day management of the organisation’s crisis, court support and partnerships function.

Classification

Level 8 Social, Community, Home Care and Disability Industry Award 2010

Employment Status

From 58 to 72.5 hours per fortnight. Salary Packaging available

Work Location

The employee will be required to work at CADA designated locations in Moreton Bay including Caboolture, Redcliffe and Strathpine

Accountability

Position reports to Executive Manager Crisis, Court Support and Partnerships

Hours of Work

CADA’s hours of operation are 8 am to 6 pm

ABOUT US

The Centre Against Domestic Abuse (CADA) is a community organisation funded by the Queensland Government to respond to adults and children affected by domestic and family violence. We provide counselling and crisis/court support, referrals, risk assessment and safety planning, and high risk integrated service responses, as well as trauma informed recovery focused support for women. CADA is active in advocacy, community education and early intervention and, prevention strategies work towards a future free from domestic and family violence, in partnership with government and organisations working in the sector. We operate from offices at Caboolture, Redcliffe and Strathpine.

CADA encourages applicants from a variety of backgrounds, we value a diverse workforce and pride ourselves on inclusivity. We offer internal employment and development opportunities. People from an Aboriginal and Torres Strait Islander background are strongly encouraged to apply.

OUR VISION

A future free from domestic and family violence.

OUR MISSION

To provide domestic and family violence support in Moreton Bay through prevention, early intervention, crisis response and recovery to promote safety and healing.

OUR GOALS

CADA influences and informs the region and is recognised as specialist leaders in prevention and response to domestic and family violence.

CADA is committed to a strengths based and client centred practice in service provision.

CADA develops and sustains systems and initiatives that are locally driven and future informed.

CADA is committed to continuous improvement through reflection and the dedication to excellence.

CADA BENEFITS

CADA has a strong commitment to employee wellbeing and offer:

Salary packaging: As a not for profit, CADA employees can use part of their gross income to pay for everyday living expenses. This minimises their taxable income giving them more take home pay.

Bonus leave: All employees are gifted days between Christmas and New Year, a preventative health screening leave day, a day off on their birthday (after 12 months of employment) and are eligible for up to two wellbeing days per year subject to approval.

Paid Employee Assistance Program (EAP): Three confidential, short term counselling sessions are available for every employee and immediate family per year.

Wellbeing initiatives: CADA recognises our teams hard work and commitment. Each year our teams celebrate with a wellbeing day – it could be coffee and canvas or fish and chips by the bay. We also have a dedicated wellbeing group who run initiatives through the year, like massage day.

Six weeks paid parental leave: After 12 months of employment, employees are eligible for six weeks of paid parental leave by CADA. This can also be used for those who may foster and adopt.

Supervision: As well as regular internal supervision sessions, CADA pays for up to five external supervision sessions for all employees per year.

And much more.

ABOUT THE ROLE

The Manager Crisis, Court Support and Partnerships oversees a team of practitioners delivering crisis response, court support and advocacy services across the Moreton Bay region. The role supports team cohesion, staff supervision, stakeholder relationships and program operations to ensure alignment with the organisation’s strategic objectives and client outcomes.

Working closely with the Executive Manager Crisis and Partnerships, the manager contributes to workforce development, service coordination, risk management and high quality service delivery that meets funding and contractual requirements. This position is key to implementing practice excellence, cultural safety and trauma informed approaches across the team.

QUALIFICATION

Possess a tertiary qualification in social work, psychology, social science or similar and a minimum 3 years’ experience in a similar position.

CORE COMPETENCIES

Champions trauma informed, intersectional approaches across the organisation

Promotes culturally responsive leadership and inclusive practice

Leads strategic responses to risk and builds trauma informed systems

Strengthens sector partnerships and drives system improvements

Leads with kindness, integrity, self awareness and commitment to sustainable practice

ROLE REQUIREMENTS

Demonstrated leadership and management experience in a domestic and family violence or related human services sector

Strong understanding of crisis intervention, risk assessment and safety planning

Experience supervising practitioners and leading high quality service delivery teams

Ability to maintain program compliance, quality assurance and reporting requirements

Skilled in stakeholder engagement, interagency collaboration and operational problem solving

Strong knowledge of relevant legislation including the Domestic and Family Violence Protection Act 2012

RESPONSIBILITIES

Lead and manage the day to day operations of the Crisis, Court Support and Partnerships services

Provide supervision, guidance and professional development support to team members

Oversee rostering, staff resourcing and coordination across service locations

Manage people related responsibilities of the Crisis, Court Support and Partnerships team including recruitment, onboarding, performance enablement, professional development and resolution of grievances in collaboration with the Executive Manager, CEO and the organisation’s HR and Operations functions

Ensure service delivery meets safety, compliance, contract, funding requirements and client outcome requirements, providing specialist knowledge and expertise through collaboration, consultation, coaching and effective decision making

Drive continuous improvement and innovation in crisis and court support practices

Maintain effective data systems, reporting processes and documentation

Collaborate with stakeholders to enhance risk assessment and safety planning responses

Participate in high risk case discussions, case management meetings and interagency forums

Contribute to funding submissions, service planning and development initiatives

Support community education and training activities led by the executive leadership team

Provide reports, updates and insights to the Executive Manager Crisis and Partnerships and CEO as required

ORGANISATIONAL RESPONSIBILITIES

Model and promote the organisation’s values, vision, policies and procedures

Actively contribute and participate in CADA events, staff meetings, supervision and team building activities

Support a culture of safety, inclusion, learning and accountability

Lead the development of appropriate written resources in relation to domestic and family violence issues and prevention

Manage reporting and accountability mechanisms for areas of responsibility, ensuring integrity of data and decision making

Drive the development and facilitation of community education and training to raise awareness of domestic and family violence issues and to increase the capacity of the community and other workers in the region in responding to domestic and family violence

Other tasks as directed by the Executive Manager or CEO

SELECTION CRITERIA

Tertiary qualifications and demonstrated experience leading frontline service delivery within the DFV or related human services sector

Strong operational leadership, with proven capability in team supervision, risk management and service coordination

Demonstrated ability to manage high risk DFV engagement and high pressure environments while supporting staff wellbeing and service quality

Experience in collaborative practice, stakeholder engagement and interagency coordination

High level written and verbal communication skills, including the ability to professionally and sensitively communicate complex information, resolve conflicts and facilitate engaging and interactive one on one, small group and large group sessions

Demonstrated knowledge and understanding of the needs, issues and sensitivities which impact diverse communities in contemporary society, with the ability to work effectively and sensitively with people from culturally and linguistically diverse backgrounds including Aboriginal and or Torres Strait Islander peoples, LGBTQIA+ people, people with all abilities and multifaith communities

ADDITIONAL REQUIREMENTS

Must inform CADA of any Domestic and Family Violence applications or orders naming you as respondent (current or in the past)

Blue Card for Working with Children (Queensland)

Current Queensland Driver’s Licence