Community Care Coordinator - Lived Experience

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

• Casual Position
• Classification: SCHADS Level 4 with an hourly rate of: $55.79 - $60.02; p/h including casual loading + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Hurstville, NSW

About Neami National

We're Neami. We're big believers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness, and suicide prevention.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them.

We're proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

• Connecting
• Collaborating
• Learning
• Belonging

About your new role

This role will be based at Neami's Hurstville office. Community Care Coordinators-Lived Experience draw on their lived or living experience(s) of suicide and/or experiences of distress, toinstil confidence and hope in others. Community Care Coordinators-Lived Experience will provide practical, emotional, social, and service access support that explores and responds to a person's needs through a process of mutual listening, learning, doing, being, belonging and healing.

What will Neami offer

• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediatefamily
• Flexible work arrangements are available for maintaining your work-life balance

What you will bring to the role

• Relevant qualifications (minimum Cert IV level or other relevant qualification in human services) and/or experience in mental health and/or suicide prevention work
• Understanding of Lived Experience (Peer) principles and the Consumer/Carer movements to ground practice in collective knowledge
• Experience and understanding of supporting people experiencing mental health challenges, suicidality and/or deliberate self-harm; and an ability to articulate and promote the value of and strengths gained from lived experiences of recovery
• Sound understanding of the personal, family, and social intersectionality often associated with suicidal ideation and attempts, including awareness of groups identified to be more likely to experience suicidal thoughts
• Experience liaising with external service providers, including specialist mental heath services, GP's and other community-based services and organisations.
• Personal lived/living experience of recovery as an individual or as family, friend or carer. Your recovery experience may be related to mental health, suicidal crisis, drugs and alcohol use or trauma
• Willingness to identify or be identified by others as a professional with lived experience of recovery
• Willingness to share and draw on lived experience purposefully in the role to instil confidence and hope in others about the journey of recovery

What the role requires

• National Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• Current Australian drivers licence and access to a car
• Australian working rights

How to apply

The terms and conditions of the role are listed in the attached position description (please select paperclip icon).

To apply for this position, please:

• Click the 'Apply' button where you will need to create a username and password
• Upload your resume and cover letter

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami

If you have any further questions regarding this role which are not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Ingrid Stefan, Service Manager - [email protected]

If you have any technical issues when applying for this role, please email [email protected] for assistance.

Applications Close: 7th September 2025

Be Yourself -Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click Here for full statement.